Hotel Front Desk Agent

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:

• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Must have graduated high school, received a GED or equivalent

About Company

Welcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, we are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE), 1.5 miles, Fort Lauderdale International Airport (FLL), 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away, and the Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.