Job Description
Job Description
Front Desk Associate
Job Summary
Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.
General Accountabilities
Greets, registers and assigns rooms to guests.
Issues room keys or cards.
Answers incoming telephone calls.
Schedules, cancels and confirms reservations.
Transmits and/or receives messages.
Keeps records of occupied and vacant rooms and guests' accounts.
Processes payments.
Confers with staff members to assist guests as needed.
Answers inquiries pertaining to hotel services and area attractions.
Handles guest complaints or concerns.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: High school diploma or equivalent
Experience: A few months to one year of related experience
Skills
Excellent verbal and written communicationActive listeningService orientationCoordinationSocial perceptiveness