Job Description
Job Description
What you’ll be doing:
- As a Cashier at El Car Wash, you will play a key role in providing exceptional customer service while managing cash transactions, handling customer inquiries, and supporting overall operations. You will also be responsible for maintaining cleanliness in the lobby and restrooms, tracking inventory, and assisting in restocking as necessary. This position requires strong attention to detail, effective communication skills, and the ability to meet sales goals. Your efforts will directly contribute to creating a positive experience for our customers and enhancing the overall success of the business.
- Accurately process customer transactions, manage cash and credit card payments, and ensure all sales are recorded correctly.
- Demonstrate a strong understanding of the services offered, including pricing and promotions, to answer customer questions and make appropriate recommendations.
- Achieve sales targets and contribute to the overall revenue goals of the car wash.
- Assist with preparing marketing materials and customer amenities.
- Build rapport with customers, upsell memberships, and encourage loyalty to the brand.
- Keep the lobby, bathrooms, and cashier area tidy and organized, providing a welcoming environment for all customers.
- Track inventory of supplies and equipment, restocking as needed, and informing management when supplies are low.
- Knowledge of scanning documents and email communication to handle customer inquiries and process transactions.
- Answer incoming calls and address customer questions, take messages, and direct calls as necessary.
- Make follow-up calls to customers to ensure satisfaction with services, collect feedback, and encourage repeat business.
- Assist Site Manager with Administrative Tasks
What you'll bring to the team:
- Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Proven ability to meet or exceed sales goals and drive customer satisfaction.
- Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
- Detail-oriented with a strong commitment to providing exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
- Basic computer skills and familiarity with point-of-sale systems.
COMPETENCIES
Job knowledge & Technical Proficiency
Drives Results
Customer Centric Approach
Team Collaboration
Problem- Solving
Safety & Compliance
El Car Wash Benefits:
- Full Comprehensive Benefits
- 401K Retirement Savings Plan with a 4% Match! FREE Money!!
- On-the-Job Training and Career GROWTH
- Pet Insurance
- Work-Life Balance
- Mental Health Days
- Paid Time Off
- Maternity Leave
- Paternity Leave
- Tuition Reimbursement
- Neurodivergent Hiring Program
- FREE Car Washes!
A little bit about us:
Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started.
At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.
At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road.
Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!
El Car Wash is an Equal Opportunity Employer