Job Description
Job Description
Position Overview
We are seeking an experienced and service-oriented Assistant General Manager to support the leadership team of our upscale restaurant in Jacksonville. The AGM will play a critical role in ensuring smooth daily operations, maintaining high standards of service and hospitality, and fostering a positive and professional team environment.
This role is ideal for a hands-on leader who is passionate about creating memorable guest experiences, coaching and developing staff, and driving operational excellence in a high-end dining environment.
Key Responsibilities
Operations & Guest Experience
- Assist the General Manager in overseeing daily restaurant operations.
- Ensure consistent execution of elevated service standards and guest-focused hospitality.
- Lead floor operations during service, monitoring pacing, service quality, and overall guest satisfaction.
- Address guest concerns promptly, professionally, and effectively.
- Maintain restaurant cleanliness, ambiance, and overall presentation.
Leadership & Team Development
- Supervise, coach, and mentor front-of-house staff and management team members.
- Assist with recruiting, onboarding, scheduling, and performance evaluations.
- Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
- Support staff development through ongoing training, feedback, and guidance.
Financial & Administrative Support
- Assist in managing labor costs, inventory, and other controllable expenses.
- Monitor sales and operational performance to support profitability goals.
- Aid in budget preparation and execution of operational strategies.
- Ensure compliance with company policies, labor laws, and health and safety regulations.
Collaboration & Communication
- Work closely with culinary leadership to ensure smooth coordination between front- and back-of-house operations.
- Maintain clear communication with ownership and leadership teams.
- Support special events, private dining, and high-profile guest experiences.
Qualifications
- 3+ years of restaurant management experience, preferably in upscale or fine dining.
- Strong knowledge of hospitality standards and guest service excellence.
- Proven leadership and team development skills.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Experience with POS and restaurant management systems preferred.
Ideal Candidate
- Polished, professional, and guest-focused.
- Calm under pressure with a strong presence on the floor.
- Hands-on leader with attention to detail and ownership of operational excellence.
- Passionate about mentoring and developing high-performing teams.
What We Offer
- Competitive salary of $60,000–$65,000 annually.
- Bonus potential and comprehensive benefits package.
- Opportunity to grow within an upscale dining brand.
- Collaborative and supportive team culture.
Company DescriptionRestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!
Company Description
RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!