Pediatric Medical Receptionist

Job Description

Job Description

About Whole Family Health Center (WFHC)

Whole Family Health Center is a non-profit community healthcare organization serving the Treasure Coast for nearly 30 years, offering an integrated approach to healthcare, and striving to be a healthcare home for all members of the community.

Position Summary

We are seeking a highly organized, detail-oriented Medical Receptionist to join our Pediatric team. The ideal candidate thrives in a fast-paced environment, provides exceptional customer service, and contributes to a positive, collaborative workplace. This position plays a critical role in maintaining office operations, supporting clinical staff, and ensuring a welcoming experience for all patients.

Key Responsibilities

Customer Service & Front Desk Support

• Maintain professional, positive interactions with patients, visitors, and coworkers.
• Keep reception and waiting areas clean, organized, and welcoming.
• Greet and direct visitors, vendors, and patients appropriately.

Patient Check-In & Intake

• Collect, verify, and enter patient demographics, identification, insurance information, and visit reasons into Phreesia and Athena.
• Provide and collect required forms, consent packets, and documentation.
• Collect patient payments and manage daily payment batches.

Appointment Scheduling & Coordination

• Answer incoming calls, schedule patient appointments, and conduct reminder calls.
• Schedule follow-up visits, diagnostic testing, and specialty referrals; follow up to confirm completion.
• Verify insurance eligibility and assist with general patient inquiries.

Provider Schedule Management

• Maintain accurate provider schedules.
• Clear no-shows and reschedule cancelled or bumped appointments.

Documentation & Office Support

• Document patient interactions and care coordination in the EHR.
• Assist with outside screenings and provide cross-clinic coverage when needed.
• Attend required training and perform additional duties to support smooth clinic operations.

Qualifications

• High school diploma or GED required; college degree preferred.
• Must be cross trained in electronic medical records, scheduling software, and Microsoft Outlook.
• Bilingual in Spanish, or Creole a plus.

Compensation and Benefits

• Salary Range: $18-20/hour
• Comprehensive medical, dental and vision coverage after 90 days.
• Life Insurance
• Retirement plan
• Paid Time Off and Sick Time off.
• EAP Program
• Internal credentialing
• Professional Development Assistance
• Supportive and collaborative work environment.
• Strong clinical skills and knowledge of evidence-based therapies
• Excellent communication and interpersonal skills
• Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD).

Why Join WFHC?

Join a mission-driven organization dedicated to advancing whole-family wellness and community health. At WFHC, you will lead a dedicated team committed to compassionate, high-quality care in a supportive and collaborative environment.