AutoStore Technical Support Analyst

Job Description

Job DescriptionDescription:

Power Up Your Career in Automation! Join Our Support Team and Keep Industrial Systems Running Smoothly!

As a AutoStore Technical Support Analyst you will provide technical support and expertise for our AutoStore ASRS (Automated Storage and Retrieval System) solutions. This role is critical in ensuring successful deployment, operation, and ongoing support of AutoStore systems, with a focus on software functionality and operational performance.

The AutoStore Technical Support Analyst will work closely with customers across the Americas and collaborate directly with the AutoStore Support Lead, as well as the European headquarters to support customers globally.

Responsibilities:

These responsibilities include but are not limited to:

• Serve as the first-level, primary support contact for AutoStore systems in the Americas, with global responsibilities as needed.
• Provide direct remote troubleshooting for AutoStore software, eSuite software, and basic electromechanical components.
• Act as a technical liaison between customers, project teams, and engineering resources.
• Support commissioning, integration, and go-live activities for new projects, both remotely and on-site.
• Maintain comprehensive documentation of support cases, troubleshooting steps, and solutions within the Support ticketing system.
• Collaborate with AutoStore Support Lead & relevant product teams to escalate and resolve complex software & electromechanical issues.
• Participate in AutoStore and eSuite training sessions, both locally and at specialized training facilities located within the Americas and Europe.
• Be available & participate in overnight and weekend on-call shifts, holidays, and work non-standard shifts based on client and Support team needs.
• Travel up to 60% of the year to customer sites for system commissioning, training, and on-site emergency troubleshooting as required.
• Maintain VPN connections for all AutoStore clients at all times.
• Ensure all work complies with company safety policies and customer requirements.
• Maintain a valid passport for international travel

About Element Logic Americas

Element Logic Americas is a leading technology company focused on warehouse automation solutions that help customers optimize their operations and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning Europe, the Americas, and Asia. As the world’s first and largest AutoStore® partner, we offer robotic solutions, software, and consulting services. Our company achieved $500M in total revenue in 2023.
We are proud of our achievements and dedication to being recognized as a 'Great Place to Work' certified organization in 2023 and 2024. By joining our team, you're not just starting a job; you're becoming part of a community that values individual passions, the courage to push boundaries, and the power of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.

What does Element Logic offer?

• Innovative and creative workplace in a growing company.
• Good work-life balance with a strong focus on mental health.
• Individual competence development plans.
• Focus on sustainability by promoting an inclusive environment.
• Market-based salaries and benefits include: Medical Insurance, Vision, Dental, 401K.
• Element Logic US/COL is Great Place to Work certified, and we strive to have a close collaboration environment with our "One Team One Dream" mentality.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element, and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We strive for a work environment where everyone flourishes with their unique abilities, perspectives, and life experiences.

More about us

Since 1985, Element Logic® has been optimizing warehouse performance. We are the world’s first and largest AutoStore® partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double digital growth towards 2025. Growth is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce continues to increase exponentially.

Element Logic continues to grow, and we therefore need more skilled and committed people on our journey. If you want to work in a company with high competence, with the vision to make our customers' warehouses the most efficient in the world, this is the place to be! The company operates in an industry driven by the e-commerce trends and the ever-increasing need for automation and is extremely well positioned for the future.

#ZR

Requirements:

• Years of relevant experience: 0 - 2 years
• Education: High School Diploma.
• Must be able to work in a high-pressure environment.
• Ability to work flexible hours, including overnights, weekends, and holidays, to accommodate a 24/7 support schedule.
• Willingness to travel for up to 60%.
• Ability to work independently, manage priorities, and communicate effectively across global internal teams & external clients.
• Strong customer service skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong troubleshooting techniques and procedures pertaining to technology.
• Experience with Microsoft SQL Server is desirable.
• Basic knowledge of electromechanical troubleshooting is desirable.
• Proficiency in multiple languages is a plus.
• Valid driver license and passport, and the ability to travel internationally.
• Shift Flexibility:
• Monday - Friday:
  7:00am – 4:00pm
  8:00am – 5:00pm
  9:00am – 6:00pm
  10:00am – 7:00pm
• Troubleshooting techniques and procedures using Windows OS, Windows Terminal services, PC desktop knowledge, networks, and PC (Windows domain) architecture.
• Experience with MS SQL Server is desirable.
• Some “hands-on” knowledge of electrical/electronic circuits, computer I/O modules and process concepts is highly desired.
• Learn on your own, ambitions toward network or controls engineering.

Company DescriptionElement Logic Americas is a technology company focused on warehouse automation to help customers optimize and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning across Europe, the Americas, and Asia. We are the world’s first and largest AutoStore® partner offering automated robotic solutions, software, and consulting services with a total revenue of $500M in 2023.

We are proud of our achievements, innovations, and our dedication to being a 'Great Place to Work' certified organization in 2023 and 2024. When you join our team, you're not just starting a job, you're becoming a vital part of a community that values the depths of individual passions, the courage to push boundaries, and the consistency of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.

Element Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStoreTM partner.

With a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations.

Our unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge.

At Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission

Company Description

Element Logic Americas is a technology company focused on warehouse automation to help customers optimize and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning across Europe, the Americas, and Asia. We are the world’s first and largest AutoStore® partner offering automated robotic solutions, software, and consulting services with a total revenue of $500M in 2023.\r\n\r\nWe are proud of our achievements, innovations, and our dedication to being a 'Great Place to Work' certified organization in 2023 and 2024. When you join our team, you're not just starting a job, you're becoming a vital part of a community that values the depths of individual passions, the courage to push boundaries, and the consistency of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.\r\n\r\nElement Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStoreTM partner.\r\n\r\nWith a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations.\r\n\r\nOur unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge.\r\n\r\nAt Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission