Front Desk Team Leader

Job Description

Job Description

Now Hiring: Front Desk Team Leader | Be the Face of Our Guest Experience!
Are you a hospitality pro who loves creating memorable first impressions and leading a team to success? Join us at Vacation Village at Weston as our Front Desk Team Leader and play a key role in delivering exceptional service while ensuring smooth front office operations.

We’re looking for a motivated, guest-focused leader with strong communication skills and a passion for hospitality. If you enjoy a fast-paced environment and take pride in guiding a team while delighting guests, this is the perfect opportunity for you!

Location: Vacation Village at Weston

Address: 16461 Racquet Club Rd, Weston, FL 33326

Pay Rate: $18/hr

What You’ll Do:

• Lead and support the front desk team in check-ins, check-outs, and guest service requests
  
  

• Provide training for new hires and reinforce resort policies and procedures
  
  

• Greet and direct guests with enthusiasm and professionalism
  
  

• Resolve and follow up on guest complaints or issues promptly
  
  

• Track and respond to online reviews and concerns on platforms like Google, TripAdvisor, Expedia, and RCI
  
  

• Assist other departments as needed to ensure guest satisfaction
  
  

• Maintain accurate logs, courtesy calls, and follow-ups for maintenance requests
  
  

• Uphold quality standards, company policies, and a safe, welcoming environment
  
  

What We’re Looking For:

• 3–5 years of hospitality experience (timeshare or resort management experience preferred)
  
  

• Strong leadership, communication, and problem-solving skills
  
  

• Proficient in computer software, especially Excel and Word
  
  

• High school diploma or GED required
  
  

• Flexible availability including mornings, afternoons, evenings, weekends, and holidays
  
  

Why Join Us?

• Lead a team in a beautiful resort setting
  
  

• Make a direct impact on guest satisfaction every day
  
  

• Opportunities for growth within resort operations
  
  

• Be part of a professional, high-energy, guest-focused team
  
  

If you’re ready to lead by example, provide top-tier service, and make every guest feel welcome, apply today and become a cornerstone of our front desk team!