Bell Staff

Job Description

Job Description

Hilton Marco Island Resort and Spa is currently seeking a dynamic Bellman to join our team!

POSITION PURPOSE:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and hotel features.

ESSENTIAL FUNCTIONS:

Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

Escort customers to accommodations; visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

Organize and store luggage as necessary in a designated area. Answer the Bell desk phone.

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Read and match luggage tags, write claim tickets (total number of items) and detach portion to give to guest.

Assist the valet staff when they are busy. Retrieve guest items from cars, busses, vans and carts.

Assist in keeping Bell Desk area and Lobby clean. Clean and polish carts and other equipment used in the department.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.