Service Technician

Job Description

Job Description

The Field Service Technician is responsible for the installation and repair of Packaging and /or Wide Format equipment. This position will provide professional and technically skilled service to support a positive customer experience, maximize customer retention and increase the profitability of the Mac Papers + Packaging service department. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Professionally troubleshoot, diagnosis, and perform repairs on equipment at customer locations.
• Complete new equipment installation and provide training to customers on the operation of their equipment.
• Perform routine and operational maintenance to ensure that equipment continues to run according to manufacturer’s specifications.
• Perform equipment inspections to identify potential problems and safety concerns.
• Perform diagnostic troubleshooting and failure analysis on all components and systems.
• Responsible for reviewing service schedule and assignments daily to ensure individual workflow aligns with schedule.
• Accurately record maintenance and repair work performed by completing service orders in a timely manner.
• Complete in-house repairs and order parts when needed.
• Responsible for the care and maintenance of company equipment and tools.
• Complete basic and step progression advanced training as assigned and attend training classes as required.
• Operate company service vehicle in a safe manner
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition; complete vehicle checklist as required.
• Maintain a culture of safety & participate in all safety meetings.
• Build positive relationships with customers.
• Follow established company procedures and protocols.
• Collaborate and share information with other departments, including the technical team.
• Ability to work flexible shifts and adapt to changing work schedules.
• Ability to travel to customer locations as needed, with overnight travel regularly required.
• Perform other duties as required and assigned.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• High school diploma or GED required.
• Mechanical / trade school certificate or Associate’s degree in Electromechanical preferred.
• 1 - 3 years’ experience preferred.
• Electro-mechanical troubleshooting and repair abilities.
• Professional and proper use of common hand tools.
• Familiar with industrial equipment control wiring.
• Ability to read, understand electrical wiring diagrams and use electrical testing tools.
• Familiarity with mobile tools and applications.
• Must have intermediate Microsoft Office (Word, Excel, Outlook, Windows) skills.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral, and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to read and communicate in English and Spanish, for safe and effective performance of the job and business operations.
• Must be able to pass a drug screen and criminal background check.
• Must have a current Driver’s license and clean MVR.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Talk or hear, both in person and by telephone.
• This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders.
• Vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 75 lbs.
• Ability to safely push, pull, or leverage objects weighing up to 100 lbs. or more, using appropriate equipment or techniques as needed.

Mental Demands

• Regularly required to use written and oral communication skills.
• Must be able to work independently with little supervision.

Work Environment

• Employee works in a variety of environments: Warehouse / Manufacturing / Production Floor/Office / Remote.
• Noise levels will fluctuate based on work environment.
• Due to travel / driving responsibilities, will be exposed to weather and typical driving conditions.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.