Job Description
Job Description
Join a high-energy, growth-focused team at Stay Hospitality, where opportunities for growth and advancement await you!
Job Description
As the Assistant General Manager (AGM) at The Garden Hotel & Resort, a 155-room full-service property, you will play a critical leadership role in supporting the General Manager with the overall oversight and performance of the hotel and its restaurant operations. You will help ensure operational excellence across guest services, rooms, food and beverage, and property operations while maintaining high standards of service, financial discipline, and team engagement. This role is ideal for a hospitality professional who is operationally strong, guest-focused, comfortable with technology, and capable of leading teams in a fast-paced resort environment.
Key Responsibilities
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Act as the primary liaison to the General Manager for department heads, including Front Desk, Housekeeping, and Food & Beverage (excluding the Director of Sales and Marketing and Head of Engineering).
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Guide the leadership team in promptly and professionally addressing and resolving guest complaints and concerns.
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Take a hands-on role in the ongoing optimization of the food and beverage operations.
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Monitor guest satisfaction and implement improvements based on feedback received.
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Conduct regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
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Ensure that high service standards are consistently met throughout the hotel.
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Collaborate with department heads to develop and implement strategies to improve guest services and operational efficiency.
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Fulfill Manager On Duty responsibilities as scheduled, ensuring visibility in public areas during peak times to greet guests and provide assistance.
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Plan and coordinate work schedules for individual team members and departments.
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Support the General Manager in revenue generation initiatives by participating in sales efforts, including meeting with key clients during evening functions and joining sales calls with the Sales Team.
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Create a culture where employees feel empowered to make decisions that enhance guest satisfaction, and follow up on successes and areas for improvement with relevant Department Heads.
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Promote a positive work environment by fostering trust, open communication, and encouragement among employees.
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Assist the General Manager in developing both managerial and hourly staff through effective training programs.
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Aid in the creation and implementation of operational policies and procedures.
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Oversee and manage inventories effectively.
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Partner with marketing and social media teams to support promotional initiatives, seasonal campaigns, and on-property content that drives hotel and restaurant visibility, guest engagement, and revenue.
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Plan, coordinate, and oversee the execution of resort activities, events, and guest programming to enhance the overall guest experience and increase on-property engagement.
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Support the leadership team with various HR responsibilities, including but not limited to hiring, training, coaching, and processing payroll.
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Represent the General Manager in their absence, making decisions and managing operations as needed.
Must-Have Qualifications
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At least 5 years of progressive experience in Hotel Operations, Food and Beverage operations or similar leadership role
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Previous supervisory experience required
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Must work well in stressful high-pressure situations
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Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
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Requires standing for extended periods, walking, pushing and lifting up to 50 lbs
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Experience with Mews PMS system a plus
Physical Demands
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Ability to stand and walk for extended periods (up to 8–10 hours per workday)
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Frequent bending, lifting, and reaching to manage supplies and assist staff
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Must be able to lift and carry up to 50 lbs (e.g., boxes, trays, equipment)
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Comfortable working in fast-paced, high-pressure environments, including hot and/or noisy kitchens and busy dining areas
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Other Information
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FLSA Classification: Exempt
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Reports To: General Manager
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Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL
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Work environment: Combination of office work and on-floor presence in guest rooms, dining, kitchen, and service areas. Exposure to hot, cold, or and/or humid environments, especially in the kitchen or outdoor service areas. May involve managing multiple outlets simultaneously.
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Work schedule: This position may require availability during evenings, weekends, and holidays, depending on business needs. Flexibility in scheduling is essential in a hospitality environment.
Benefits & Perks
Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.
Depending on your role and eligibility, benefits may include:
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Health, dental, and vision insurance
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Paid time off and holidays
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Flexible scheduling options
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Employee discounts at Stay Hospitality properties
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Opportunities for professional development and career growth
Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.