Overnight Hotel Front Desk Manager /Leader

Job Description

Job Description

Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Schedule: Full-Time

Position Type: N-Management

Benefits

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

…and much more!

JOB SUMMARY

Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel related situation. Personally assists in resolving any issues and completing tasks.

Job Specific Tasks

• Ensures all associates are in proper uniform and are properly groomed (grooming standards in associate handbook).
• Ensures associates are working in a safe environment.
• Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.
• Ensures all guests feel welcome, and are getting the best service possible.
• Reviews rate variance report in order to manage rates.
• Handles all maintenance problems that occur in the evening.
• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
• Promotes participation in hotel safety-related programs.
• Monitors associate attendance and records absences/tardiness.
• Promotes teamwork and associate morale.
• Keeps associates informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all associates have complete knowledge of emergency procedures.
• Ensures constant communication takes place between associates, supervisors and management.
• Ensures preparation is completed for arrivals and that desk staff is using express check-in for all guests.
• Ensures that there is enough change in all cash drawers.
• Ensures all associates take their breaks.
• Covers desk until breaks are completed.
• Assists houseman in delivering goods and services to guests.
• Ensures auditor is briefed on all vital information.
• Assists operations manager in processing associate payroll weekly.
• Manages associate hours.
• Provides orientation for new associates and ensures all information is entered into computer.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.

By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Marquis Miami

Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/

Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottMarquisMiami/

Twitter: https://twitter.com/jwmm_miami?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-m…

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.