Hotel Front Desk Receptionist

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Do you want to work in an award-winning hotel that provides superior customer service?

Then you might be an excellent fit for the hotel front desk agent position on our guest services team!

You’ll enthusiastically welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

7 am - 3 pm - seven-day-a-week availability (schedule based on business demands and will be scheduled 40 hours per week).

Compensation:

$15 per hour

Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information

Take pride and ownership to ensure guests are getting the best experience possible. You will be empowered to resolve problems, be proactive to prevent any service-related issue,s and exceed expectations.

This is a front desk position, so standing during your shift is required unless an accommodation is approved.

Only fun, outgoing, friendly people should apply. One who takes their role as a career opportunity and not just 'another job'. Grow with our company of over 150 managed hotels.

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations

About Company

Staybridge Suites Tallahassee I-10 East welcomes you!

Our award-winning hotel is located near I-10 and Highway 90 at exit 209B in Tallahassee, Florida. We are close to both Tallahassee hospitals: Tallahassee Memorial and HCA Hospital, and just 20 minutes from the Tallahassee International Airport.

Our hotel is located close to several destinations such as the Antique Car Museum, the Governor's Square Mall, the Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida A&M University FAMU, and Tallahassee State College TSC.

The Staybridge Suites Tallahassee Hotel is near major corporations and state agencies such as Mainline Information Systems, IBM, URS, AHCA, Department of Agriculture, Department of Education, and more.