Job Description
Job Description
Summary
We are seeking a dynamic and highly organized Office Center Managers to oversee the daily operations of our healthcare practice. This role is critical in ensuring that the office runs efficiently, providing a smooth and positive experience for both patients and staff. The ideal candidate will be responsible for managing administrative functions, supervising office staff, coordinating patient services, and ensuring compliance with healthcare regulations and organizational policies. We are looking to bring on an experienced healthcare manager for our West Palm Beach location.
Key Responsibilities
- Oversee the day-to-day operations of the office, ensuring a clean, organized, and efficient environment.
- Implement office procedures to enhance workflow and optimize office performance.
- Manage office supplies, inventory, and ensure equipment is functioning properly. o Coordinate with vendors (Vaxcare, etc.) and service providers as needed to maintain office infrastructure.
- Train, and evaluate staff performance.
- Schedule staff shifts and manage time-off requests, ensuring adequate coverage at all times.
- Track staff attendance based on the no fault attendance policy.
- Ensure a welcoming and efficient experience for patients from check-in to check-out.
- Address patient inquiries, complaints, and concerns in a professional and empathetic manner.
- Oversee appointment scheduling, patient follow-ups, and communication.
- Ensure accurate patient records and billing procedures, maintaining confidentiality and compliance with HIPAA.
- Compliance & Quality Control: Ensure all office operations comply with local, state, and federal healthcare regulations.
- OSHA State Binder Maintenance.
- Conduct regular audits to maintain patient and staff safety, including infection control and cleanliness standards. Oversee the management and inventory of all vaccines and medication samples ensuing accurate tracking and inventory.
Requirements
- Proven experience as an Office Manager or similar role in a healthcare setting.
- Strong knowledge of healthcare industry regulations, HIPAA, and patient care procedures. Excellent organizational, leadership, and problem-solving skills.
- Strong verbal and written communication abilities.
- Proficiency with office software (e.g., Microsoft Office, SmartSheet, EMR systems).
- Ability to multitask and thrive in a fast-paced environment.
- Strong interpersonal skills and ability to build positive relationships with patients and staff.