Front Desk Client Services Specialist - Bilingual
Job Description
Job Description
About the Role
As the Front Desk Client Services Specialist, you will be the first face and first voice of the firm, ensuring that all clients and visitors receive a professional and welcoming experience. You will manage incoming calls, client scheduling, and the firm’s calendar while handling various administrative and client service tasks. This role requires a high level of organization, customer service skills, and the ability to manage multiple responsibilities efficiently.
Key Responsibilities
Client Interaction & Front Desk Duties
- Serve as the first point of contact for clients, visitors, and callers.
- Answer incoming calls, route them to the appropriate team members, and take detailed messages when necessary.
- Greet and check in clients for consultations and appointments.
- Conduct intake for new clients and ensure they complete any necessary pre-consultation steps.
- Follow up with scheduled consultations to remind them of their appointments and ensure consultation fees are paid in advance.
Scheduling & Calendar Management
- Schedule consultations for new clients and appointments for existing clients.
- Manage the firm’s calendar, ensuring appointments are appropriately scheduled and coordinated with attorneys and team members.
- Track and report client calls, consultations, and new client sign-ups for marketing and operational purposes.
Administrative & Client Services Support
- Prepare and send representation agreements to new clients.
- Process initial and installment payments from clients in person or via telephone.
- Handle case closures and filing, ensuring all necessary documentation is properly stored and archived.
- Receive, sort, and distribute incoming mail and prepare outgoing shipments.
Marketing & Community Engagement
- Participate in occasional firm marketing events.
- Assist with tracking consultation conversion rates and other client engagement metrics.
What We’re Looking For
- Bilingual (English & Spanish) – Must be able to read, write, and speak fluently and grammatically in both languages.
- Strong Communication Skills – Professional and articulate phone, email, and in-person communication.
- Highly Organized & Detail-Oriented – Ability to manage multiple tasks efficiently without sacrificing quality.
- Self-Motivated & Independent – Can work with minimal supervision while maintaining high standards.
- Tech-Savvy – Experience using case management software, Microsoft Office, and online platforms is a plus.
- Customer Service Experience – Experience in a client-facing role involving in-person and telephonic client communications
- Law Firm Experience is not required
Compensation & Benefits
Salary & Perks
- $18 per hour, based on experience.
- Weekly performance-based bonuses.
- Health care benefits.
- IRA with employer contributions.
- Paid Time Off (PTO).
Professional & Personal Benefits
- Work that directly impacts people’s lives.
- A collaborative, diverse, and intellectually stimulating environment.
- Opportunities for professional growth and independent work.
- Grateful clients who appreciate the work you do.
Why Join Us?
We are a mission-driven law firm committed to helping immigrants and businesses achieve their goals. We value teamwork, professionalism, and mutual respect—both among our staff and with our clients. If you’re looking for a challenging yet rewarding role in a firm that values your contributions, we’d love to hear from you.
How to Apply: Submit your resume and a brief cover letter written in Spanish explaining why you’re the right fit for this role. GLFhiringagent@gmail.com
Company DescriptionAbout Us
The Gaston Law Firm is a dedicated immigration law firm focused on employment-based, business, family-based, and humanitarian immigration matters. We pride ourselves on providing exceptional client service while navigating the complexities of immigration law.
We are a fast-paced, professional team looking for a detail-oriented and client-focused individual to join us. If you’re highly organized, a strong communicator, and eager to contribute to meaningful work, we encourage you to apply.
Company Description
About Us\r\n\r\nThe Gaston Law Firm is a dedicated immigration law firm focused on employment-based, business, family-based, and humanitarian immigration matters. We pride ourselves on providing exceptional client service while navigating the complexities of immigration law.\r\n\r\nWe are a fast-paced, professional team looking for a detail-oriented and client-focused individual to join us. If you’re highly organized, a strong communicator, and eager to contribute to meaningful work, we encourage you to apply.