Job Description
Job Description
Service Coordinator
Location: Margate, FL
Type: Full Time — Onsite, Monday–Friday
Compensation: $15–$17 per hour, based on experience
Benefits: Medical, Dental, Vision, PTO
About the Role
Our client, a well-established therapy and rehabilitation organization, is seeking a dependable and detail-oriented Service Coordinator to support scheduling, insurance verification, and communication between therapists, patients, and the care team. This onsite M–F role is essential to ensuring smooth, efficient, and well-coordinated service delivery.
Key Responsibilities
Therapist Coordination & Scheduling
- Coordinate with physical and occupational therapists to assign patient visits based on availability.
- Manage and update therapist schedules in real time to support timely care.
- Follow up with therapists regarding visit completion and required documentation.
Insurance Verification
- Verify patient insurance eligibility and coverage before services are scheduled.
- Obtain authorizations when required and communicate coverage details to patients and the clinical team.
Patient Communication
- Serve as the primary contact for patients and families regarding scheduling, service questions, and appointment reminders.
- Handle changes, concerns, and general service-related inquiries professionally and promptly.
Reporting & Documentation
- Track therapist productivity, visit status, and outstanding documentation.
- Ensure accuracy and completeness of information within EMR and scheduling systems.
Administrative Support
- Assist with new patient intake and coordination between therapists, physicians, and patients.
- Maintain HIPAA compliance and safeguard all patient information.
- Provide cross-coverage for the Intake Liaison role when needed.
- Perform additional administrative tasks that support daily operations and patient care.
Qualifications
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication abilities.
- Proficient computer skills, including Microsoft Office (Word, Outlook, Excel).
- Highly organized and detail-oriented.
- Self-motivated problem-solver with reliable follow-through.
Equal Opportunity Employer (EOE)