Help Desk IT Specialist (Level 1)

Job Description

Job Description

Now Hiring: Help Desk IT Specialist (Level 1) – Marquee Dental (MUST BE LOCATED IN THE FL PANHANDLE)
Location: Remote | Full-Time | Up to $45/hour | Limited Travel (<10%)

Do you have 2–4 years of IT support experience and a passion for solving problems that make a real impact? Marquee Dental is looking for a Help Desk IT Specialist to join our growing technology team and support the infrastructure behind 75+ dental offices across multiple states.

What You’ll Do:

• Serve as the first line of IT support—triaging, managing, and resolving tickets through our ticketing system
• Provide support for a wide range of equipment, including:
  • Dental-specific hardware (CBCT machines, x-ray sensors, 3D printers)
  • General IT infrastructure (endpoints, networking, mobile devices)
• Manage the onboarding and offboarding of employees and devices
• Work as part of a collaborative IT team that includes:
  • Two Level 1 Help Desk Technicians
  • One Help Desk Level 2
  • One System Administrator
  • Strategic support from a Virtual CIO

What You Bring:

• 2–4 years of IT support experience, preferably in a healthcare or multi-site setting
• Educational background in computer science or a related field, or a 2-year technical degree
• Strong working knowledge of Windows OS, endpoint support, hardware troubleshooting, and basic networking
• Excellent communication skills and a customer-focused attitude

Why Marquee Dental?

• Remote work environment with limited travel (<10%)
• Growth potential into Level 2 or System Administrator roles
• Hands-on experience with advanced dental and medical technology
• Team-focused culture with ongoing mentorship and development opportunities

If you're ready to grow your IT career in a dynamic, mission-driven organization, we want to hear from you.

Apply now to join our team.

Remote: Pensacola, FL, Panama City, FL, Tallahassee, FL