Voice and Data Telecommunications Project Coordinator - In Office Only

Job Description

Job Description

Position Type: Full-Time, In-Office, No remote/hybrid
No Sales or Telemarketing - Fixed Hourly, No Commissions
WE DRUG TEST!

About Us:
Telcom is a well-established, 36-year old telecommunications consulting firm. We specialize in managing and transforming the telecommunications infrastructure for Senior Housing facilities, including Assisted Living Facilities and Nursing Homes. Our mission is to support the staff who care for senior residents, ensuring they have the tools they need to provide excellent service. This is an in-office position—NO remote/hybrid work.

Job Description:
We are looking for a highly motivated and detail-oriented individual to join our team as a Telecommunications Project Coordinator Consultant. In this role, you will coordinate telecommunications projects for our valued clients, helping improve their infrastructure and services. Your job will be to act in the facility’s best interest as a time-based consultant, as we don’t sell or receive commission on any products or services. You will work in a bright, high-tech office equipped with motorized standing desks, and enjoy free food all day, including hot/cold breakfast, lunch, healthy snacks, and beverages. Our team environment fosters long-term growth potential, and we are committed to your professional development.

Key Responsibilities:

• Provide telecommunications project coordination for clients in the senior housing industry.
• Consult with facilities to evaluate their ongoing telephone line and internet circuit expenses, obtain carrier quotes and assist with implementation if upgrades or replacements are needed, and work closely with voice and data vendors to re-arrange phone and data devices for efficiency and safety.
• Project Manage entire phone system transitions including premise to hosted, hosted to hosted, and new voice carriers for existing equipment, providing smart ideas to the facilities to improve their call routing and response.
• Project Manage the implementation of E911 compliance to Kari's Law and the Ray Baum Act.
• Ensure timely, accurate, and detailed communications with clients.
• Manage client expectations and deliverables, focusing on safety and efficiency.
• Work within a supportive, collaborative team environment to achieve client satisfaction and project success.

Qualifications:

• REQUIRED: Extensive knowledge of telephone systems and voice-PBX telephone services.
• Strong skills in video conference presentations and PowerPoint creation, public-speaking experience preferred
• Proficient in Microsoft Word, Excel, email, and instant messaging
• Excellent written communication skills, with a solid command of the English language, including proper grammar and punctuation
• Ability to build strong relationships with facility leadership team
• Strong compassion for senior resident safety and well-being
• Detail-oriented with a thirst for learning and continuous improvement
• Ability to adapt quickly to a niche environment
• Be an efficient self-starter with excellent time management skills, understanding that your time is being charged to the facility

Benefits:

Telcom provides a "big-company" comprehensive package of employee benefits including:

• Optional Overtime: Earn 1.5x your hourly rate for additional hours over 40 per week.
• 401(k): With employer contributions after one year of service.
• Profit-Sharing Plan: Available after one year.
• Holiday Pay: 8.5 paid holidays per year after 90 days of employment.
• Vacation Pay: Paid vacation after 90 days of employment.
• Bonuses: Based on performance.
• Free Meals and Snacks: Hot/cold breakfast and lunch daily, plus healthy snacks and beverages from day one.

Working Hours:
Monday through Friday, 8:30am to 5pm, with half of an hour for unpaid lunch time.

How to Apply:
Please apply for this position through ZipRecruiter. Please note that accurately and fully responding to all ZipRecruiter screening questions is required to be considered.

Core Values: If these SPEAK to you, then you should SPEAK to us!

• We are Extensions of the Client… we are value-added support and subject matter expert partners to their organizations, and we deliver.
• We value our Client Residents… we see our Family in them, acknowledge their dependency on us, and commit to always act appropriately with urgency.
• Efficiently Going the Extra Mile… is the Standard.
• Systematic Execution and Communications… Accurate, Detailed, Constant, Consistent, Proactive, and Timely
• Passionate Life-Long Learners… we grow and learn about People, Our Company, Our Industry, Our Clients, Our Vendors, and Technology; we seek and share knowledge every day, all the time.

Let Us Welcome You to the Telcom Team!

Company DescriptionSuccessful Florida-based telecommunications consulting company, founded in 1989, provides high-level telecommunications consulting to senior living facilities for voice and data services. We are true consultants and project managers, and we do NOT sell any equipment or carrier services. None of our positions are in sales - no commissions, fixed hourly wages. No remote work - in office positions only.

Company Description

Successful Florida-based telecommunications consulting company, founded in 1989, provides high-level telecommunications consulting to senior living facilities for voice and data services. We are true consultants and project managers, and we do NOT sell any equipment or carrier services. None of our positions are in sales - no commissions, fixed hourly wages. No remote work - in office positions only.