Job Description
Job Description
About Us
CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.
CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.
Summary:
The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships.
Essential Responsibilities:
Customer Service and Marketing
- Serve as liaison between Property Management team and the tenants.
- Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
- Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.
- Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift and tenant handbook.
- Design and distribute frequent tenant correspondence on the upcoming week's events and activities. Including monthly newsletter.
- Liaison with community businesses to develop discount programs with exclusive offerings for tenants.
- Manage Property website, and CP Group app, ensuring website and documents within Angus stay updated.
- Greet tenants upon arrival daily from 8:30am – 9:30am as they enter the building
- Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk. Also maintain the tenant handbook outlining building services, communication tools, and amenities.
- Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization's experience.
- Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
- Seek community outreach opportunities for tenants to engage with such as annual Salvation Army Angel Tree holiday drives.
- Track expenses for events and have knowledge and understanding of the property's tenant relations budget
Event Planning
- Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building's tenant mix
- Keep record of all tenant events and event attendance and feedback.
Administrative Responsibilities
- Monitor and management of work orders using Angus system
- Monitor and management of amenity scheduling using Angus system
- Assisting with the maintenance and management of Tenant & Vendor Certificate of Insurance along with Contact Information
- Manage calls to management office.
- Greet guests and visitors to the management office and effectively deal with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner.
- Promote high level of satisfaction among tenants by promptly responding to their service requirements and inquiries.
- Assure prompt response by other team members through dispatch, telephone messaging and/or other direct contact.
- Coordinate and schedule tenant/vendor deliveries as needed.
- Assists with move-in & move-out process
- Use independent judgment to enforce compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
- Document incidents of potential liability to property and equipment.
- Review security reports for action items ensuring the safety and security of the premises.
- Monitor activities of team members and stay abreast of schedules and appointments. Managing outlook invitations.
- Open, date stamp, and distribute incoming mail; collect and prepare outgoing mail; maintain confidentiality of items marked as such.
- Monitor supplies and order when necessary, stocking and organizing as needed.
- Aid in proofreading and editing documents.
- Create and manage files including Notice to Owners, etc.
- Coordinate timely repair and maintenance of office equipment.
- Adjust to changing situations, working effectively under pressure.
Qualifications:
- Minimum of 1-2 years of Marketing or customer service experience.
- Experience supporting a Commercial Property Management Team.
- Proficient in Social Media, Mailchimp, Canva and Powerpoint, Microsoft Office, Excel, Reception, Angus system, certificates of insurance.
- Social Media Experience: Facebook and Instagram business accounts.
- Ability to work independently, taking ownership over projects.
- Encompasses impeccable time management and prioritization skills.
- Strong overall computer skills.
- Skilled communicator with great interpersonal skills and the ability to build and manage relationships.
- Excellent writing and grammar skills.
- Experience working in an account service or customer experience environment
CP Group is an Equal Opportunity Employer
Benefits:
We offer a competitive benefits package, including:
- Unlimited vacation, summer Fridays, and 9 company holidays
- Company-paid life and disability insurance
- Company-subsidized medical, dental, and vision insurance
- Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
- 401(k) with company match
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