Job Description
Job Description
SUMMARY:
The Intake Coordinator is responsible for managing all regular and emergency client intakes, completing assessments, and ensuring the efficient flow of clients entering the Center. The role serves as a liaison between Chapman Partnership departments, the Miami-Dade County Homeless Trust, Outreach Agencies, and other partners. This position also serves as a backup to the Client Relations Coordinator to ensure continuous client support and operational coverage.
DUTIES AND RESPONSIBILITIES:
- Assess and manage intakes for all clients entering the facility under normal or emergency circumstances.
- Present center rules and regulations; ensure that proper documentation is forwarded to Case Management.
- Enter all client demographic information into the HMIS data system.
- Coordinate, maintain, and complete bed availability reports and all Intake Department reports.
- Generate reports as required.
- Conduct regular walkthroughs of all dorms, ensuring identification of unused beds and client unit readiness.
- Backup Responsibilities:
- Assist with client orientation and ID badge issuance as needed.
- Conduct skill and aptitude interviews when providing backup support.
- Support community service schedule coordination during absences or high-volume periods.
- Assist with storing/recycling former client belongings if needed.
- Perform other assignments or tasks as necessary.
QUALIFICATIONS:
- Associate’s degree in social services or equivalent experience.
- Minimum 2 years of experience working with homeless individuals/families.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of social services environment.
- Understanding of issues affecting clients.
- Strong assessment and critical-thinking skills.
- Ability to remain professional, flexible, respectful, and calm.
- Customer service–oriented; able to work well with others.
- Strong communication skills (verbal and written).
- Computer literate.
- Bilingual in English and Spanish preferred.