Front Desk Associate

Job Description

Job Description

About FITI Schools

FITI Schools is a fast-growing vocational and continuing-education institution offering programs in Health, Aesthetics, and Trades. We are looking for a reliable, friendly, and organized front desk associate to join our team and serve as the first point of contact for our students, instructors, and visitors.

Position Overview

The Receptionist is responsible for managing front-desk operations, answering and directing phone calls, greeting visitors, supporting administrative tasks, and providing excellent customer service to students and staff.

Key Responsibilities

• Answer incoming phone calls and direct them to the appropriate department or staff member
• Greet visitors, students, and instructors in a professional and friendly manner
• Respond to basic inquiries about classes, schedules, and services
• Check students in for classes and appointments
• Maintain front-desk organization, visitor logs, and general office cleanliness
• Assist with student registration and documentation when needed.
• Support administrative team with printing, scanning, and data entry
• Ensure all visitors receive accurate information and are guided appropriately
• Provide exceptional customer service and uphold FITI Schools’ professional standards

Qualifications

• High school diploma or equivalent required
• Bilingual English & Spanish strongly preferred
• Strong communication and customer service skills
• Comfortable using phones, email, scheduling systems, and basic office software
• Ability to multitask in a busy environment
• Friendly, positive attitude and professional appearance