Job Description
Job Description
Reporting to the Director of Learning & Development, the Learning & Development Manager plays a vital role on the McKibbon Hospitality corporate team, supporting the continuous growth and development of team members across our portfolio of hotels. This position requires a highly organized, self-motivated individual with exceptional written, verbal, and interpersonal communication skills.
The ideal candidate thrives in a dynamic, fast-paced environment and excels at managing multiple projects while maintaining a strong attention to detail. A solid understanding of hotel operations, paired with a genuine passion for developing talent and driving performance, is essential.
Success in this role will be measured by your ability to design innovative training solutions, simplify complex processes, and deliver impactful learning experiences that align with McKibbon’s Guiding Principles.
Day In the Life:
- Design, deliver, and manage learning programs across the organization, including onboarding, leadership development, compliance training, and role-specific skills development.
- Assess training needs across the company and recommend strategic learning solutions and tools.
- Partner with hotel and departmental leaders to build tailored learning paths and development plans.
- Facilitate engaging in-person and virtual training sessions for a diverse, multi-level workforce
- Develop and maintain learning materials, e-learning modules, guides, job aids and resources that align with company performance goals and brand standards.
- Evaluate effectiveness of learning initiatives using feedback, assessments, and performance metrics; make data-informed recommendations to improve future training.
- Oversee McKibbon University (LMS) ensuring accurate tracking, timely reporting and content integrity.
- Oversee the development and execution of an annual compliance training calendar, ensuring timely rollout, clear communication, and accurate tracking of completion across all properties.
- Partner with department heads and property leaders to ensure compliance with company-wide policies, state/federal regulations,andbrand-specific training requirements.
- Monitor and support adherence to brand training standards, providing guidance and updates as needed to maintain alignment with franchise expectations and industry best practices.
- Manage and maintain Learning and Development content across proprietary resource platforms ensuring all materials remain current, relevant and accessible.
- Coordinate with external vendors and training providers as needed.
- Collaborate with internal leaders and university partners to coordinate program logistics and provide structured, hands-on support to participants in leadership development initiatives, including the Manager-in-Training (MIT) program, internships, and McKibbon’s Cooperative Learning Program.
- Stay current with industry best practices, learning trends, and emerging technologies to continuously enhance the learning experience.
- Champion a culture of learning by encouraging continuous development, collaboration, and knowledge-sharing throughout the organization.
- Respond attentively and professionally, demonstrating strong listening and problem-solving skills, to questions and concerns from associates, leaders, and guests, offering additional coaching and support to drive retention through engagement.
Requirements:
- Bachelor’s degree in Human Resources, Education, Organizational Development, or related field.
- 3–5+ years of experience in training and development, preferably in a multi-unit or hospitality environment.
- Proven experience designing and delivering both virtual and in-person training programs.
- Experience working with Learning Management Systems (e.g., Workday, Tovuti, Docebo, or similar).
- Excellent interpersonal and communication skills, with the ability to work effectively across all levels of the organization.
- Proficiency in instructional design, adult learning theory, and e-learning tools (e.g., Camtasia, Canva, or similar)
- Strong facilitation and presentation skills with the ability to create clear, persuasive, and engaging materials.
- Exceptional interpersonal and communication skills; comfortable engaging across all levels of the organization.
- Critical thinker with a proactive, solution-oriented mindset and a passion for continuous learning.
- Highly organized with strong project management skills and the ability to meet deadlines in a fast-paced environment.
- Previous experience in the hospitality industry is highly preferred.
- Tampa based
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
Financial & Occupational Wellness: All Associates
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Wellbeats APP to support physical and mental wellness
Personal Wellness: All Associates
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply