IT Support Specialist with MSP Experience

Job Description

Job Description

We are seeking an MSP experienced IT Support Specialist to join our team and deliver exceptional technical support across our operations. The ideal candidate will bring experience in helpdesk operations, system administration, and client relationship management.

Essential Requirements:

• 5+ years of experience in IT support and technical services
• MSP (Managed Service Provider) experience required
• Proven track record in MSP environments
• Strong expertise in L1/L2 escalated issue resolution
• Experience with onsite and remote support project management
• Excellent problem-solving abilities and communication skills
• Customer-focused approach with demonstrated client relationship management

Technical Expertise:

• Microsoft Ecosystem: Advanced proficiency in Microsoft 365, Azure, and Active Directory administration
• Infrastructure Management: Experience with backup & recovery solutions, cybersecurity monitoring, and business continuity planning
• Multi-Platform Proficiency: Competency across Windows, Linux, Mac OS X, and mobile platforms (iOS/Android)
• Advanced Networking: Strong foundation in LAN/WAN, TCP/IP, VLANs, VoIP, DNS, DHCP, and network security
• Ticketing & Monitoring Systems: Experience with professional helpdesk platforms and IT service management tools
• Hardware Support: Comprehensive knowledge of desktop/laptop systems, peripherals, and mobile devices

Key Responsibilities

• Provide expert-level technical support for complex IT issues
• Manage and maintain Microsoft 365 and Azure environments
• Lead onsite and remote support initiatives
• Ensure seamless IT operations and minimize business disruption
• Train and support end users on various technologies
• Collaborate with teams to implement IT solutions and improvements

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package
• Professional development opportunities
• Collaborative and supportive work environment

Ready to bring your expertise to our team? Please submit your resume and cover letter detailing your relevant experience.