Intake Specialist (Spanish Bilingual)
Job Description
Job Description
Law Firm: Horacio Sosa, P.A.
Location: Davie, Florida 33314
About Us
We are a elder-centered law firm based in Davie, Florida, proudly serving our community with compassion, excellence, and integrity. Our motto guides everything we do: We are a Law Firm with a Heart. We Care. We Feel. We Love.
We dont just help people with legal matters we help them through lifes most emotional moments with empathy, professionalism, and a commitment to top-tier service. If you're someone who thrives in a client-first, family-like environment, we want to meet you.
The Opportunity
Were looking for a Bilingual Intake Specialist to be the warm, welcoming first point of contact for our leads and clients. This is a fully in-office position. Youll serve as both receptionist and intake coordinator, ensuring every caller and visitor is treated like family. The ideal candidate is fluent in both English and Spanish, has excellent customer service skills, and exudes warmth and empathy in every interaction.
What You'll Do
- Answer all incoming calls and greet in-office visitors with warmth and professionalism
- Conduct client intakes and schedule consultations for qualified leads
- Route calls to appropriate team members efficiently and courteously
- Maintain accurate records of all inquiries and interactions in our systems
- Create a seamless and welcoming experience for every individual who contacts or visits our firm
- Support the team with general administrative tasks as needed
What We're Looking For
Required (Non-Negotiable):
- Fluency in English and Spanish (written and spoken)
- In-office availability (this role is 100% onsite)
- Exceptional customer service skills and a naturally kind, empathetic demeanor
Preferred Qualifications:
- Previous experience in a legal office or professional services environment
- Prior experience in intake, receptionist, or administrative support roles
- Strong organizational skills and attention to detail
- Tech-savvy and comfortable learning new software/systems
Compensation and Benefits
- Salary: Starting at $45,000 annually (commensurate with experience)
- Time Off:
- 5 days PTO per year
- 2 paid sick days
- Paid holidays, including:
- Christmas Day through New Years Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- One religious holiday of your choice (e.g., Good Friday, Yom Kippur)
- If the 4th of July falls on a weekend, the day is unpaid
- No PTO or paid sick leave during the 90-day probationary period. Prorated PTO will be calculated after successful completion of the probationary period.
- Free onsite parking
- Profit Sharing: If the team hits the monthly revenue goal, a bonus is shared equally among all team members
- Raises & Promotions: Based on performance, not tenure
Our Core Values
- Red Carpet, White Glove Service Deliver unmatched service that provides real value to our clients
- Aligned, Skilled Team Members We hire for skill and heart, and we work as one
- Technology That Supports People Tools simplify the process, but people make the difference
- Value-Driven Pricing Our services create measurable impact, and our pricing reflects that
- One Unified Team We collaborate, hold each other accountable, and strive for excellence together
Our Culture
We believe every employee performance directly affects our clients experience. We trust and support one another, hold regular team meetings to voice challenges constructively, and make space for fun and connection. Were not just coworkers were a community that grows and succeeds together.
We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.