Experienced Bilingual Service Advisor

Job Description

Job Description

Here at Parks of Gainesville we pride ourselves in great company culture and great morale. We believe that work should be a stress free environment and a happy place. Join our team today!

What We Offer:

• Opportunity for internal promotion and career growth with company
• Competitive pay plan - salary and bonus.
• 401(k) retirement plan options
• Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Ford experience preferred
• Bilingual/ Fluent in Spanish
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Parks of Gainesville is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.