Job Description
Job Position: Assistant General Manager
Location: Kissimmee, FL
Role Description
This is a full-time, on-site Assistant General Manager role based in Kissimmee, FL. The Assistant General Manager will support day-to-day operations, ensuring all departments run efficiently and align with organizational objectives. Key responsibilities include supervising staff, optimizing guest satisfaction, maintaining financial performance, enforcing policies, and ensuring adherence to industry standards. The role also requires fostering a positive, collaborative team environment that reflects the company's values.
Key Responsibilities
- Oversee daily operations to ensure smooth functioning across all departments
- Lead, train, and mentor staff to maintain high service standards
- Monitor financial performance, including budgeting, reporting, and cost control
- Enhance guest satisfaction through effective service management and problem resolution
- Implement operational policies and ensure compliance with company and industry guidelines
- Collaborate with management to drive continuous improvement and achieve business goals
- Support recruitment, scheduling, and performance evaluations
Qualifications
- Proven leadership experience with strong staff management and mentoring abilities
- Operational and financial management expertise, including budgeting and reporting
- Strong customer service skills with a focus on elevating guest experiences
- Excellent problem-solving, decision-making, and organizational skills
- Effective communication and interpersonal abilities to support team cohesion
- Hospitality or restaurant industry experience is preferred
- Bachelor’s degree in business administration, Hospitality Management, or related field is an advantage