Job Description
Job Description
Job Summary
We are seeking a friendly, detail-oriented Optical Sales Associate to join our growing practice. This role is ideal for someone who enjoys helping patients, thrives in a fast-paced environment, and takes pride in keeping an office organized and running smoothly. The Optical Sales Associate plays a key role in patient experience, sales, and day-to-day office flow.
Key Responsibilities
Sales & Patient Experience
- Assist patients in selecting eyewear that meets their vision needs, lifestyle, and budget
- Educate patients on frames, lenses, and optional upgrades
- Provide exceptional customer service from check-in to checkout
- Process sales transactions accurately and efficiently
Optical & Office Support
- Organize and maintain frame inventory and displays
- Ensure orders are entered correctly and followed through to completion
- Assist with basic optical tasks as needed (adjustments, repairs, troubleshooting)
- Help maintain a clean, professional, and welcoming office environment
Administrative & Communication Duties
- Answer and respond to patient emails and phone calls in a timely, professional manner
- Assist with scheduling, paperwork, and general office coordination
- Support the team by helping workflows stay efficient and organized
Qualifications
- Prior optical or retail sales experience preferred (but not required)
- Strong communication and interpersonal skills
- Organized, dependable, and detail-oriented
- Ability to multitask and adapt in a office setting
- Comfortable working with computers, email, and basic office systems
- Team-player mindset with a positive attitude