Front Desk Wellness Advisor - Premium Spa

City Cave Flagler Village

Fort Lauderdale, FL, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

At City Cave Spa – Flagler Village, our mission is to give life back to humanity. Our Front Desk Wellness Advisors are key to both the guest journey and our practice growth — welcoming guests, uncovering their WHY, guiding them to the right solutions, and helping them stay committed to their wellness long-term.

What You’ll Do

Be the warm, welcoming face of City Cave — ensuring every guest feels cared for from arrival to departure.
Discover each guest’s WHY and connect it to the right next step in their wellness journey.
Educate guests on services and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements.
Contribute to team goals of 30%+ conversions (with 40% as the stretch goal) for packages and rebookings, including massage.
Invite happy guests to leave Google reviews, helping to grow City Cave’s reputation and reach.
Support spa presentation — maintaining a polished, guest-ready environment at all times.
Contribute to growth initiatives: capturing social media content, assisting with events, and collaborating with the team to deliver an exceptional experience.

What We’re Looking For

1+ year guest-facing experience in spa, wellness, fitness studio, or hospitality.
Proven ability (or strong potential) in solution-based sales — turning guest needs into memberships, packages, and rebookings.
Excellent communication skills, with a natural ability to connect and build trust.
Reliable, professional, detail-oriented, and driven to grow with the brand.
Weekend and evening availability (Friday–Monday required).

Why Join City Cave Spa?

Competitive hourly pay + commissions for conversions.
Flexible scheduling (10am–3pm, 3pm–9:30pm rotations).
Free & discounted Float Therapy, Infrared Sauna, and Massage.
A supportive, high-performing team environment.
Be part of a brand that’s redefining what it means to be a wellness spa.

Company DescriptionAt City Cave Spa, our mission is simple: to give life back to humanity. We do this by creating a space where people can slow down, recover, and reconnect through Float Therapy, Infrared Sauna, and exceptional Massage.

We are part of a growing wellness movement, and our Flagler Village location is leading the way in South Florida. Guests come to us not just for a service, but for a full wellness journey — and our team plays the most important role in guiding that experience.

As an employer, we’re committed to building a supportive, high-performing culture. Our team members enjoy competitive pay structures (including tips and commissions), flexible scheduling, and free/discounted access to the same services we provide our guests. Just as we care for our clients’ wellness, we invest in our team’s growth, training, and long-term success.

Join us and be part of a brand that’s redefining the spa experience — where wellness meets purpose.

Company Description

At City Cave Spa, our mission is simple: to give life back to humanity. We do this by creating a space where people can slow down, recover, and reconnect through Float Therapy, Infrared Sauna, and exceptional Massage.\r\n\r\nWe are part of a growing wellness movement, and our Flagler Village location is leading the way in South Florida. Guests come to us not just for a service, but for a full wellness journey — and our team plays the most important role in guiding that experience.\r\n\r\nAs an employer, we’re committed to building a supportive, high-performing culture. Our team members enjoy competitive pay structures (including tips and commissions), flexible scheduling, and free/discounted access to the same services we provide our guests. Just as we care for our clients’ wellness, we invest in our team’s growth, training, and long-term success.\r\n\r\nJoin us and be part of a brand that’s redefining the spa experience — where wellness meets purpose.