Job Description
Job Description
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Curious? Join the Insite Journey!
Full-Time, In Office 1336 SE 47th Street Cape Coral, 33904, Up to 80% Travel
Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
As a CX Advisor, you will partner with clients to enhance their customer experience strategies and contact center operations. Using your expertise in contact center operations and relationship management, you’ll identify opportunities for improvement and deliver meaningful results. You’ll analyze data to uncover trends, understand the customer journey, and address core issues with focused, practical solutions. From insight to execution, you’ll stay engaged throughout every stage of the process. In this role, you will manage and grow a portfolio of client accounts and projects. You’ll strengthen relationships, build trust, and find new ways to expand the value we bring to each engagement. You’ll lead discovery sessions, build clear roadmaps, and define scopes of work that align with client goals and long-term success. This role demands curiosity, collaboration, and a genuine interest in helping clients achieve measurable results.
How you can be Exceptional in this role:
- Manage a portfolio of client accounts while ensuring retention and revenue growth
- Build strong relationships with key stakeholders and serve as a trusted advisor
- Lead client discussions and discovery sessions that uncover needs and define next steps
- Design and deliver recommendations that improve service delivery and customer outcomes
- Use data and process insight to identify trends, root causes, and actionable opportunities
- Collaborate across internal teams to ensure client goals are met with precision and care
- Communicate with consistency and follow through on every commitment
- Develop clear presentations and reports that make complex ideas easy to understand
- Bring curiosity, accountability, and a solutions-focused mindset to each engagement
How you will help us Succeed together:
- 5+ years of experience in BPO or Consulting
- Demonstrated success in managing client relationships and driving measurable business improvements
- Strong communication and presentation skills with the ability to influence at all levels
- Proven ability to balance multiple priorities while maintaining accuracy and attention to detail
- Comfortable using data and analytics to support recommendations and guide decisions
- Organized, dependable, and motivated to achieve results through collaboration
How you can Stand out:
- Experience with Lean, Six Sigma, or other process improvement methodologies
- Familiarity with customer journey mapping, CX design frameworks, or change management
- Background in contact center operations, workforce management, or customer service strategy
- Proven ability to turn client challenges into actionable, data-driven solutions
- Skilled in crafting and delivering professional presentations that inspire confidence
The internal Success you will bring:
- Professional presence with the ability to engage confidently with clients and colleagues
- Strong follow-through and accountability across all interactions
- Adaptability in fast-paced environments and comfort navigating change
- Collaborative and positive mindset with a focus on shared success
- Genuine curiosity and commitment to excellence in every project
Equal Opportunity Employer M/F/D/V