Job Description
Job Description
BASIC SUMMARY:
Meet and greet members/guests in a friendly, welcoming, professional manner; provide information regarding Fitness, Wellness and Pool Operations. Answer phone calls promptly and courteously, book appointments, assist members/guests with questions regarding spa services and products. Check members/guests in and out in a timely fashion, process charges for services performed and ensure expectations are met and/or exceeded. Ensure locker rooms, refreshment area, gym, pool area and lobby are kept in immaculate order. Available shifts include evening and weekend hours.
ABOUT FIDDLER’S CREEK
Fiddler’s Creek is an award-winning, private, master-planned community featuring luxury residences and resort-style amenities in a tropical setting. The developer of Fiddler’s Creek is Naples-based Gulf Bay® Group of Companies, one of the largest privately-owned development companies in Florida.
OUR EMPLOYEES:
Fiddler’s Creek employees have a history of providing service at the highest level and have a sense of responsibility, loyalty, confidentiality, and ethics. Each individual possesses great initiative with a deep understanding of their individual role and a passion for the luxury club and service market.
POSITION RESPONSIBILITIES:
- Provide friendly, sincere welcome to all members/guests greeting them by name whenever possible.
- Use a positive and clear speaking voice, listen attentively to member/guest requests, provide accurate information and respond with appropriate action.
- Provide accurate, up-to-date information related to the Club & Spa products, services and activities; answer all questions courteously.
- Use sales techniques to describe services and merchandise; promote sales for personal training.
- Answer the phones promptly, take and deliver messages, transfer calls and book appointments for spa according to standard protocol.
- Operate computer point-of-sale system, book spa services, handle guest check-in/out, and process payments according to standard procedures.
- Exercise judgment with defined policies and practices.
- Respond immediately to all emergency situations, call 911 and be sure person in need is attended to.
- Handle all member/guest comments and complaints immediately and in a professional manner.
- Promote quality, professionalism and guest satisfaction.
- Report all unresolved problems or possible conflicts to the Sports Desk Supervisor or Manager on Duty.
- Clean and maintain lobby and pool area, refreshment station, and locker room/spa areas inclusive of towel removal and debris. Make sure areas are spotless and held to “the standard”.
- Ensure reading material and overall appearance of all member areas are kept in immaculate order.
- Be able to assist with pool staff if requested.
- Maintain professional dress code standard at all times.
- Adhere to pool safety standards, including safety procedures for adverse weather conditions.
- Clean, maintain and position pool furniture.
- Pick up trash and dirty towels and reposition chairs throughout shift.
- Attend all meetings.
EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:
- High school diploma or equivalent required.
- Hospitality Industry experience preferred.
- CPR/AED certification required and can be offered through Fiddlers Creek.
- Proficient in Microsoft Office (Word, Excel) required.
- Must be able to effectively communicate in English, both orally and in writing.
- Prioritize and manage multiple tasks with speed and accuracy.
- Provide excellent customer service skills.
- Work well in a team and take initiative to achieve positive guest relations and maximize guest satisfaction.
- Committed to working rotating shifts, weekends and holidays.
- Schedule vacations during the off-season months (June-September).
PHYSICAL DEMANDS/ABILITY TO:
- Grasp, lift, carry or transport up to 40 lbs.
- Push/pull wheeled carts weighing up to 80 lbs.
- Reach with hands and arms, bend stoop, kneel, crouch or crawl.
- Stand and walk for length of scheduled shift.
- Determine accuracy, neatness and thoroughness of the work assigned through visual acuity.
- Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
- Withstand a moderate noise level.
The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
All candidates who have received a written offer of employment will be required to undergo a background check and testing for commonly abused controlled substances in accordance with this policy.