Job Description
Job DescriptionDescription:
This is a full-time, in-person position that requires travel between our Pembroke Pines and Plantation locations.
Are you energetic, organized, and passionate about helping people? Jacaranda Smiles is seeking a Front Desk Receptionist who thrives in a fast-paced pediatric dental environment and is eager to grow within our dynamic team.
Responsibilities:
- Greet patients warmly and professionally
- Register and check-in new patients following office protocols
- Verify insurance and update patient information in the system
- Ensure all forms and consents are completed accurately
- Schedule, confirm, and manage appointments and recalls
- Answer phones, respond to inquiries, and provide excellent customer service
- Collect and process payments and explain treatment plans
- Prepare insurance claim forms and supporting documentation
- Maintain patient records and safeguard confidentiality (HIPAA compliance)
- Support office flow by preparing daily schedules and managing no-shows/cancellations
- Help maintain an organized, professional, and welcoming reception area
- Float between Pembroke Pines and Plantation locations as needed
Requirements:
- Prior front desk or administrative experience (dental or medical preferred)
- Bilingual (English/Spanish) highly preferred
- Reliable transportation and flexibility to travel between offices
- Excellent communication, organizational, and multitasking skills
- Comfortable using dental software systems (Dentrix/Dolphin a plus)
- Strong understanding of dental insurance verification and claims processing
- Positive attitude and team-player mentality
- High school diploma or equivalent required