SRE Director / SRE Programs Manager

Job Description

Job DescriptionJob Summary

We are seeking an experienced SRE Director / SRE Programs Manager to lead and manage enterprise-level SRE initiatives at Verizon. The role involves driving reliability programs, leading cross-functional teams, defining best practices, and ensuring high availability, scalability, and performance across critical production systems.

Key Responsibilities

• Lead SRE strategy, roadmap, and execution for large-scale distributed systems.
• Partner with engineering, operations, and product teams to implement reliability and observability best practices.
• Drive automation, monitoring, incident management, and capacity planning processes.
• Establish KPIs/SLIs/SLOs to measure and improve system reliability.
• Manage and mentor global SRE teams, ensuring strong collaboration and delivery.
• Oversee incident reviews, root cause analysis, and problem resolution.
• Champion reliability-focused culture and advocate for continuous improvement.
• Manage stakeholder communication with Verizon leadership and business units.

Required Skills Experience

• 12+ years of IT experience with at least 6+ years in Site Reliability Engineering leadership roles.
• Proven experience managing large-scale SRE or Production Engineering programs.
• Strong expertise in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes, Docker), and CI/CD.
• Hands-on knowledge of observability tools (Prometheus, Grafana, ELK, Splunk, Datadog, etc.).
• Solid understanding of automation, scripting (Python, Go, Shell, etc.), and configuration management (Ansible, Terraform, etc.).
• Excellent leadership, stakeholder management, and program governance skills.
• Strong problem-solving and decision-making ability under pressure.

Nice-to-Have Skills

• Experience in telecom/ISP domain is a plus.
• Certifications: AWS/GCP/Azure Architect, Kubernetes CKA/CKAD, ITIL, PMP.
• Exposure to AI/ML for reliability automation