Research Assistant/ Front Desk

Job Description

Job DescriptionSalary: 20-24

Job Summary:

The Research Assistant / Front Desk Coordinator plays a dual role, providing essential support to the clinical research team while managing front desk responsibilities. This position requires excellent communication, organizational skills, and the ability to multitask in a clinical environment. The ideal candidate will be professional, detail-oriented, and passionate about healthcare and research.

Key Responsibilities:

Front Desk Duties:

• Greet and check in all patients, visitors, and study participants.
• Answer phone calls, route inquiries appropriately, and relay messages to staff.
• Schedule appointments and maintain accurate calendar of study visits.
• Collect and verify patient identification when applicable.
• Maintain the cleanliness and organization of the front lobby and waiting area.
• Handle incoming and outgoing mail, faxes, and deliveries.

Research Assistant Duties:

• Assist coordinators with participant recruitment, screening, and follow-up.
• Prepare and assist with maintaining regulatory and study-related documentation.
• Collect and enter participant data accurately into electronic data capture systems (CTMS).
• Assist in preparing study kits, source documents, and laboratory requisitions.
• Escort patients to exam rooms and assist with basic vitals if trained (optional).
• Coordinate with labs and courier services for sample pick-up and processing.
• Assist with maintaining study supplies and inventory.

Required Qualifications:

• High School Diploma or equivalent (Associates or Bachelors degree preferred).
• Minimum of 1 year of experience in a clinical, research, or healthcare setting.
• Bilingual (English and Spanish or Haitian Creole) preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to learn EDC systems.
• Strong interpersonal, written, and verbal communication skills.
• Ability to maintain confidentiality and adhere to HIPAA and GCP guidelines.

Preferred Skills:

• Familiarity with clinical research protocols and terminology.
• Experience with electronic medical records (EMR) or clinical trial software.
• CPR certification and/or phlebotomy experience (a plus, but not required).

Working Conditions:

• On-site, Monday through Friday (occasional weekends based on study needs).
• Sitting, standing, and walking throughout the day.
• Must be able to occasionally lift or move supplies up to 25 lbs.