Job Description
Job Description
Description:
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The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
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The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
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The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
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The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
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Under the direction of the area supervisor, perform daily activities accurately and on time.
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Maintain a safe and professional environment.
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Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
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Maintains required records and documentation.
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Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Requirements:
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Required Education: High school diploma or equivalent.
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Medical training: medical assistant or paramedic training preferred.
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Ability to provide quality, error free work in a fast-paced environment.
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Ability to work independently with minimal on-site supervision.
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Excellent phlebotomy skills to include pediatric and geriatric.
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Phlebotomy certification preferred (Required in California, Nevada, and Washington).
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Minimum of 6 months experience.
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One(+) years phlebotomy experience preferred.
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Customer service in a retail or service environment preferred.
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Keyboard/data entry experience a must.
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Busy site - must be able to keep up with pace (potential for 30-40 draws per day)
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Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
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Candidate must be able to read, write and communicate in English.
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Must have at least 1 year of draw experience.
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Shift: Hours are M-F 6:00am-2:00pm. Alternating Saturdays 6:00am-11:00am.