Patient Experience & Sales Coordinator

Job Description

About Us:

Anchor Pelvic Physical Therapy is a small, but fast-growing health and wellness therapy clinic. We specialize in providing compassionate and expert care to those who wants to exercise without pain, laugh without leaking, thrive during pregnancy, recover postpartum and live with strength and dignity. Our dedicated team of specialists is committed to improving the quality of life for our patients through personalized treatment plans and holistic therapy approaches. We are looking for a skilled and empathetic Patient Care Coordinator to join our team at our Lake Nona location and ensure a seamless experience for our patients.

Position Overview:

As a Patient Experience and Sales Administrator, you will play a pivotal role in managing the sales process with clients, patient interactions and supporting the operational flow of our clinic. You will be the first point of contact for patients, guiding them through their journey from initial consultation to treatment and follow-up. Your organizational skills and compassionate approach will help create a welcoming and efficient environment for both patients and staff.

We are looking for someone who takes initiative and is detail oriented. This position involves a lot of talking on the phone to get to really know our clients and help them figure out if they are a good fit for our clinic.

Key Responsibilities:

• Patient Interaction: Serve as the primary contact for patients, answering inquiries, scheduling appointments, and providing information about our services and treatment options. Welcome patients into the office with a smile and warm attitude.
• Administrative Support: Handle patient intake, maintain accurate records, fax records as needed, call/email reminders to patients as needed and maintain call logs and patient follow-up.
• Clinic Management: Assist in managing the clinic space including restocking treatment rooms and waiting area, managing supplies and helping keep the space clean and tidy.
• Patient Advocacy: Address patient concerns and feedback promptly and professionally, ensuring a positive and supportive experience throughout their care journey.
• Compliance: Ensure compliance with healthcare regulations, privacy laws, and clinic policies. maintain strict confidentiality according to HIPPA Privacy and Securities Rules.

Qualifications:

• Experience: Previous experience in customer service, hospitality, sales and marketing, or similar field is preferred. Previous use of any CRM software is a plus.
• Skills: Excellent oral and written communication skills. Strong organizational and multitasking abilities. Strong interpersonal skills and proficiency in office software.
• Compassion: A genuine passion for patient care and a commitment to providing empathetic and respectful service. Someone who is dependable, reliable and willing to work as a team player is a must.
• Education: Bachelor's Degree (or High school diploma plus experience in healthcare or sales and marketing) preferred; relevant certifications or additional education in healthcare, sales, marketing or a related field is advantageous.

What We Offer:

• Salary: Commensurate with experience and qualifications.
• Salary Range: $19-$21/hour
• Supportive Environment: A collaborative and supportive team focused on delivering exceptional patient care.
• Schedule: Flexible schedule, potential for part time or full time available

How to Apply:

If you are a dedicated professional with a heart for patient care and a knack for organization and sales, we would love to hear from you. Please submit your resume and a cover letter detailing your qualifications and interest in the role to drallie@anchorpelvicpt.com.

Anchor Pelvic Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making a difference in our patients' lives every day!