Patient Services Representative
Job Description
Job Description
Enjoy what you do while contributing to a company that makes a difference in people’s lives. IVF Florida, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a Patient Services Representative to join our team in Pembroke Pines, Florida. The schedule is Monday through Friday, from 7:00 AM to 4:00 PM, and the ability to float to the Coral Gables, Florida office as needed.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:
- Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolutions
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office and provide a high level of customer service
What You'll Bring:
The skills and education we need are:
- High School diploma required; Associate degree preferred
- Minimum 1 year experience in a hospital or medical office setting
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Women's health, OB/GYN, or Fertility experience preferred
- Bilingual English and Spanish speaker preferred
- Strong technical and clinical assessment skills
- Ability to access, input, and retrieve information from a computer
- Ability to work independently and demonstrate good judgment
- Ability to communicate accurately and concisely
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
- Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays - Part-Time Employees:
401(k) with company match and performance-based bonus opportunities - Per Diem Employees:
401(k) with company match
At IVF Florida, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.