Job Description
Job Description
Minimum job requirements:
- Provide valuable service by offering a state-of-the-art customer support experience and high-quality technical assistance.
- Address customers professionally in any situation; ask questions to determine the nature of problems quickly; follow up with customers to ensure issue has been resolved.
- Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex issues to supervisor or other technical staff
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Works with image and software deployment technologies to maintain an up-to-date computing environment
- Fluent and clear English with good communication skills.
Minimum education requirements:
- A+ certification required
- Strong technical aptitude and hands on experience.
- 2+ years’ experience in a Help Desk Role
- 1+ years in customer service
- Available but not limited to work Monday - Friday between the hours of 8:00AM and 6:00PM
- MCP, Network+, and Server+ is an asset
- Candidate must be local in South Florida as the position is not remote
Company DescriptionWe here at PDC Technologies would describe our company culture as:
- Detail oriented -- quality and precision focused
- Outcome oriented -- results focused with strong performance culture
- Stable -- traditional, stable, strong processes
- Team oriented -- cooperative and collaborative
Company Description
We here at PDC Technologies would describe our company culture as:\r\n- Detail oriented -- quality and precision focused\r\n- Outcome oriented -- results focused with strong performance culture\r\n- Stable -- traditional, stable, strong processes\r\n- Team oriented -- cooperative and collaborative