TECHNICAL SUPPORT LEVEL II

Job Description

Job DescriptionElite Corporate Solutions is currently recruiting a Technical Support Level II on behalf of a leading U.S.-based manufacturer located in Pompano Beach, FL. This role is essential to ensuring the smooth operation of IT systems and end-user support across the organization. We’re seeking a skilled and service-oriented professional who thrives in dynamic environments and is committed to delivering exceptional technical support and solutions.

What You’ll Do

• Configures, installs, and troubleshoots PC systems and peripherals.
• Configures, installs, and troubleshoots switches and routers.
• Applies general knowledge of networking and cybersecurity principles.
• Provides helpdesk and technical support via online platforms, email, and phone.
• Delivers training, performs repairs, and conducts preventative maintenance.
• Ensures high-quality end user support across equipment, software, communications, and training.
• Configures and tests of customer-purchased equipment prior to shipment.
• Creates and manages support tickets in the helpdesk system.
• Assists the Systems and Network Manager with network and communication projects.
• Develops a strong understanding of company products, equipment, and customer requirements.
• Adheres to internal procedures and recommends improvements when necessary.
• Provides emergency technical support during weekends or after hours when scheduled.
• Maintains professionalism in all customer interactions.
• Works in accordance with company safety and quality standards.
• Maintains a safe and clean work environment.
• Performs other related duties as assigned.
• Maintains accurate hardware and software inventory records.
• Updates and manages helpdesk applications to build a support activity database.
• Understands company operations and ensures IT support aligns with corporate goals.
• Trains and assists IT Support Specialists.
• Resolves helpdesk tickets escalated from Technical Support Level 1.
• Follows internal IT procedures and suggests improvements as needed

What We’re Looking For

• Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry.
• Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers.
• Familiarity with helpdesk operations, ticketing systems, and remote support tools.
• Working knowledge of network infrastructure, cybersecurity principles, and system administration.
• Experience supporting end users in a technical environment, including training and preventative maintenance.
• Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred.
• Experience working in a customer-facing technical support role with strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

Bonus Skills

• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable.

Additional Requirements

• Must be a U.S. Citizen or Permanent Resident in compliance with ITAR regulations.
• Ability to lift up to 25 lbs. and move throughout the facility.
• Occasional ladder climbing and physical activity as required
• This is an on-site position located in Pompano Beach, FL/Miami FL.

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent training/certifications).

Work Location: In person