Jr. Care Coordinator - Home Health

Job Description

Job Description

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Jr. Care Coordinator to join our award-winning team.

Key Responsibilities

• Conduct introductory welcome calls to patients, providing a positive first experience and setting expectations for services.
• Verify physician signatures on orders and follow up as necessary to ensure timely completion.
• Maintain ongoing communication with patients regarding their status and care coordination needs.
• Collaborate with physicians to verify surgical protocols and required documentation prior to patient admission.
• Provide updates to physicians, providers, hospitals, and other healthcare partners regarding patient status.
• Fax and email physician orders to obtain necessary signatures.
• Travel to hospitals, physician offices, or facilities as needed to secure signed orders (location-dependent).
• In certain cases, travel to meet patients onsite at hospitals or facilities. (location-dependent).
• Escalate challenges or barriers to the branch location or leadership team in a timely manner.
• Work collaboratively across departments to ensure smooth patient transitions and resolve issues efficiently.
• Attend meetings to discuss patient status as well as challenges that need to be addressed.
• Manage and maintain an up-to-date patient tracking list, including monitoring discharge dates, orders, and location changes.
• Ensure accuracy and organization of patient records and documentation across multiple computer systems.
• Support compliance with internal processes and healthcare regulations through accurate data management and communication.

Qualifications

• Must have a GED or high school diploma. A bachelor’s degree in a related field is preferred. A nursing background is a plus.
• Strong organizational skills with excellent attention to detail.
• Customer-service–oriented mindset with the ability to communicate professionally and compassionately.
• Comfortable working in multiple computer systems and digital platforms.
• Ability to multitask and adapt to changing patient or provider needs.
• Willingness to travel based on location needs (when applicable).
• Ability to collaborate effectively with internal teams, physicians, and healthcare partners.
• Exhibit organizational skills, professional appearance, behavior, and a service attitude toward the community and others.
• Must possess excellent prioritization and time management skills.

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including Daily an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!