Site Leader / Assistant Site Leader

Job Description

Job DescriptionJob Title: Site Manager / Assistant Site Manager
Location: Cape Coral, FL
Reports To: Local Franchise Owner

About Us:
At SunDream Inc. DBA Tommy’s Express Car Wash, we combine cutting-edge technology with top-tier service to deliver a fast, clean, and enjoyable car wash experience. As Cape Coral’s only family owned and operated Tommy’s Express, we take pride in being part of the community and delivering a personal touch that sets us apart. We're looking for a driven and dependable Site Manager or Assistant Mgr. who thrives in a hands-on leadership role and is ready to grow with us.

Position Summary:

The Site Manager is responsible for overseeing all day-to-day operations of the car wash, including team leadership, customer service, membership growth, equipment maintenance, and site performance. This is a high-visibility, hands-on role that requires energy, accountability, and a passion for people and process. You’ll work closely with the franchise owner and lead a team that reflects our core values: service, integrity, and local pride.

Key Responsibilities:

• Leadership & Team Development
  
  
  • Recruit, train, and lead a high-performing team
    
    
  • Set expectations for professionalism, cleanliness, and customer interaction
    
    
  • Foster a strong team culture through coaching and accountability
    
    
• Customer Experience
  
  
  • Be the face of the site—engage with customers daily to ensure satisfaction
    
    
  • Handle escalations and feedback with urgency and a customer-first mindset
    
    
  • Encourage team members to promote and explain our Unlimited Club
    
    
• Operational Excellence
  
  
  • Maintain a spotless site and keep wash equipment operating at peak performance
    
    
  • Conduct daily walkthroughs, troubleshoot minor issues, and manage third-party technicians when needed
    
    
  • Ensure safety protocols, wash procedures, and company policies are followed
    
    
• Sales & Growth
  
  
  • Lead by example in selling Unlimited Club memberships
    
    
  • Track membership conversions and motivate team with sales goals and incentives
    
    
  • Collaborate with ownership on local marketing efforts and community engagement
    
    
• Reporting & Accountability
  
  
  • Monitor daily performance metrics and labor usage
    
    
  • Order and manage inventory, chemicals, and parts
    
    
  • Communicate regularly with ownership on wins, issues, and opportunities
    
    

Requirements:

• 2+ years of leadership of site management experience preferably in an express car wash.
  
  
• Strong interpersonal and communication skills
  
  
• Mechanically inclined and comfortable learning wash equipment
  
  
• Willingness to work outdoors and on weekends/holidays
  
  
• Self-motivated, reliable, and detail-oriented
  
  
• Passion for serving others and taking ownership of outcomes
  
  

Why Work With Us?

• Locally Owned – You're not just a number; you're a key part of our team and community
  
  
• Hands-On Leadership – Your voice matters, and your impact is seen daily
  
  
• Growth Potential – Be part of a growing business with opportunities to advance as we expand
  
  
• Competitive Pay – With incentive opportunities
  
  
• Perks – Employee discounts
  
  

If you’re ready to lead with purpose, grow with a local business, and take pride in every vehicle that leaves our wash, we want to hear from you.