Patient Care Coordinator - In Office

Job Description

Job DescriptionWe are a growing healthcare practice specializing in hearing care, and we’re looking for a motivated Patient Care Coordinator to join our team. This position is in-office only and does not involve direct patient engagement. Instead, you will play a key role behind the scenes, managing calls and appointments to ensure patients receive the care they need.

What You’ll Do

• Answer inbound calls from patients across multiple practice locations.
• Make outbound calls to existing and former patients to schedule or confirm appointments.
• Provide excellent customer service and build rapport over the phone.
• Schedule appointments with accuracy and efficiency.
• Support the team by assisting with call overflow when needed.
• Work toward measurable goals with the opportunity to earn commission.

What We’re Looking For

• Previous call center, scheduling, or customer service experience preferred.
• Background in healthcare or medical office settings is a plus.
• Strong communication and listening skills.
• Comfortable making outbound calls and handling inbound inquiries.
• Detail-oriented with excellent organizational skills.
• Motivated by results and enjoys working in a fast-paced environment.

What We Offer

• In-office position located in Palmetto Bay, Miami, FL (not remote).
• Training and ongoing support.
• Opportunity to grow in a rewarding healthcare field.
• A chance to make a real difference in people’s lives through improved hearing care.