Job Description
Job Description
Come join our team…
Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool. All coming together to make this one of the most desirable clubs in all of Florida
At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.
If you wish to join an elite team, Trump National Golf Club Jupiter is currently recruiting. Successful candidates must have a passion for the hospitality industry, commitment to excellence, great communication skills, strong work ethic, and understand the importance of teamwork.
Applications are now being accepted for the following position:
Front Desk Receptionist / Concierge
Summary Administers the front desk operation, processes check-ins/outs, and assists members and guests in an efficient, courteous and professional manner that maintains the Club’s high standards of service and hospitality.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Greets members and guests in a friendly and well-mannered fashion.
- Answers the phone in a timely manner and routes calls to the appropriate locations.
- Books and confirms room reservations based on availability through the reservation system (JONAS).
- Processes check-ins/outs and posts charges using the reservation system (JONAS).
- Accommodates members & guests’ special requests whenever possible.
- Organizes room status updates by notifying housekeeping of all check-outs, late check-outs, and early check-ins.
- Manages room keys.
- Oversees the reception area to ensure guests’ and members’ needs are met and area is kept clean.
- Makes and confirms reservations for dining, special events, transportation and entertainment.
- Coordinates and communicates with all departments' providing information pertaining dining room reservations and guest requests.
- Promotes the Club’s dining facilities, golf operation, spa/salon and fitness center, and special events.
- Answers inquiries and addresses member and guest concerns.
- Provides information on the geographical area. Suggests shopping locations, shows, movies and other places of interest.
- Assists with general office duties when needed.
- Seats members and guests in dining room during dinner service when needed.
- Adheres to Club policies, procedures and safety protocols.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of guests reservation system, Spreadsheet software, Word Processing, and email software.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We also offer a competitive benefits package:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Accident Coverage
- Critical Illness Coverage
- Hospital Indemnity Coverage
- Legal Plan Insurance
- Identity Theft Protection
- Pet Insurance
- Employee Assistance Program
- 401(k) Retirement Savings Plan
- Paid Time Off (vacation & sick/personal time)
- Paid Holidays
EOE/DFWP
Trump National Golf Club participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.