Job Description
Job DescriptionSalary: $20/hr
Honey Veil is a matcha, coffee, and bakery caf focused on quality products and consistent service. We are seeking a Shift Supervisor who leads with intention, supports the team during service, and ensures each shift meets operational, quality, and hospitality standards.
This role is hands-on and leadership-driven, with accountability for both guest experience and day-to-day execution.
What Youll Do
Lead the Shift
- Serve as the on-duty leader, ensuring smooth, organized, and efficient service
- Set the tone through calm leadership, clear communication, and presence on the floor
- Delegate breaks strategically to maintain coverage while supporting team wellbeing
- Adjust the plan in real time based on volume, staffing, and operational needs
Beverage & Bakery Execution
- Prepare and serve matcha, espresso-based beverages, and specialty drinks to Honey Veil standards
- Oversee packing, plating, and presentation of baked goods
Guest Experience
- Deliver warm, attentive, and genuine hospitality
- Resolve guest concerns promptly and professionally
- Maintain a clean, welcoming, and visually aligned caf environment
Operational Responsibilities
- Execute opening and/or closing procedures accurately and on time
- Manage cash handling, drawer counts, and POS accuracy
- Maintain cleanliness, food safety, and organization standards throughout the shift
Team Support & Training
- Coach baristas in real time, reinforcing standards and best practices
- Support onboarding and training of new team members
- Communicate priorities and expectations clearly during service
Inventory & Standards
- Monitor inventory levels and product availability during shifts
- Report shortages, waste, or equipment issues to management
- Ensure all tools, equipment, and stations are set up for success
Performance Metrics & Expectations
Shift Supervisors are expected to meet the following standards consistently:
Day Planning & Break Management
- Each shift begins with a clear plan for stations, prep, and priorities
- Breaks are scheduled and delegated fairly, legally, and with minimal service disruption
- Staffing coverage is maintained at all times during service
Service & Quality
- Maintain drink accuracy and recipe adherence across all beverages
- Ensure bakery items are plated and presented to standard
- Minimize remakes and product waste
Guest Experience
- Support smooth service flow with minimal wait times during peak periods
- Handle guest feedback calmly and professionally
- Maintain a positive, grounded atmosphere during busy periods
Operational Accuracy
- Zero cash handling discrepancies or clearly documented resolutions
- Opening and closing checklists completed fully and on time
- POS transactions processed accurately and efficiently
Team Leadership
- Provide clear direction and support throughout the shift
- Model reliability, punctuality, and accountability
- Foster teamwork, respect, and consistent standards
Cleanliness & Organization
- Caf, bar, bakery, and back-of-house areas meet cleanliness standards at all times
- Stations remain stocked, organized, and service-ready
What Were Looking For
- Prior barista experience required; leadership experience preferred
- Strong interest in matcha, specialty coffee, and bakery operations
- Ability to plan ahead, delegate effectively, and adapt in real time
- Calm, confident leadership style with a hospitality-first mindset
- Reliable, detail-oriented, and comfortable owning the success of a shift
- Availability for mornings, weekends, and holidays