Front Desk Agent (Overnight/Weekends)

Job Description

Job Description

The front desk team member creates a welcoming and meaningful experience by providing information and resources to residents and guests, acting as a central point of communication and delivering exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acquire and maintain current knowledge of the client’s community documents, policies, and procedures.
• Enter all resident packages into the system promptly and store them in the designated package room. Obtain resident signatures upon package delivery.
• Ensure life safety systems are operational and functioning; take corrective action as necessary to ensure the safety of the building, residents, guests, and staff.
• Ensure resident guest and intrusion deterrent policies are consistently followed.
• Monitor the surveillance system at all times.
• Manage resident relationships to promote resident retention and maintain a high level of customer service, including timely resolution of resident concerns, coordination of special services, and conducting formal and informal inspections.
• Supervise and oversee projects performed by shift supervisors.
• Set and uphold the highest standards of performance and instill these standards in staff through direct oversight and follow-up to ensure service quality.
• Respond to phone calls and correspondence in a timely and professional manner.
• Encourage staff to act professionally and comply with company safety standards.
• Ensure all documents are accurately updated and uploaded into management support systems.
• Ensure violations and work orders are processed regularly and in accordance with established procedures.
• Conduct regular rounds of the property to ensure safety procedures and rules are followed by staff, residents, guests, and vendors/contractors.
• Prepare detailed reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.

Work Environment

This position is primarily indoors and requires standing and sitting throughout the shift.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position.

• Occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing up to 30 pounds.
• Requires manual dexterity, auditory and visual acuity, and the ability to follow written and verbal instructions and procedures.

Position Type and Schedule

• Part-time, Overnight Position
• Saturdays & Sundays ONLY , 7:00 PM to 7:00 AM

Required Education and Experience

• High School Diploma required
• Associate’s or Bachelor’s degree preferred
• Strong managerial background required
• Proficient working knowledge of Microsoft Office applications
• Minimum of one (1) year of related experience and/or training
• Bilingual (Spanish and English) preferred

Position Supervision

This position reports directly to the Property Manager.

Other Duties

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time, with or without notice.