Front Desk Associate

Job Description

Job Description

Job Title: Front Desk Associate
Location: Starpoint Dancesport
Position Type: Full-Time- Hourly

About the Role
We are seeking a friendly, outgoing, and highly organized Front Desk Associate to be the welcoming face of our dance studio. This is a fully client-facing position that plays a key role in creating an exceptional experience for our students and guests. If you thrive in a fast-paced, social environment and enjoy interacting with people, this role is for you.

Schedule & Availability

• Full-time position

• Must be available evenings, nights, and weekends:

• Flexible availability required to support classes, parties, and special events- including setting up, breaking down and cleaning up.

Key Responsibilities

• Greet and assist clients with warmth and professionalism

• Handle client check-ins, inquiries, and scheduling of private lessons and classes

• Process transactions for lessons, packages, events, and retail purchases

• Set up lessons and coordinate schedules with instructors

• Ensure the website is up to date and that lessons and instructors reflect most current offerings.

• Interact with a high volume of clients during parties, events, and busy studio hours

• Address client concerns and resolve issues promptly and professionally

• Maintain an organized, welcoming front desk and lobby area, up to and including cleaning up and taking out trash

• Support studio operations to ensure smooth daily flow- this includes ordering office supplies, bathroom supplies and supplies for parties.

Requirements

• Previous customer service experience required

• Ability to learn various e-commerce sites to keep up with website needs

• Strong communication and interpersonal skills

• Comfortable engaging with many clients in a lively, social environment

• Ability to multitask and stay calm during busy periods

• Professional, polished, and positive attitude

• Reliable, punctual, and detail-oriented

Ideal Candidate
You are personable, energetic, and enjoy being around people. You take pride in delivering excellent customer service, can think on your feet, and love being part of a vibrant, community-driven atmosphere.

How to Apply
Please submit your resume and a brief cover letter highlighting your customer service experience and availability.