Job Description
Job Description
Overview
OUR COMMITMENT TO SERVICE:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Responsibilities
Responsibilities
May include but are not limited to:
- Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
- Greets and interacts with guests in the casino in a courteous and professional manner
- Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
- Must have a thorough understanding of the Player’s Club benefits
- Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
- Creates and issues Player’s Club cards and promotes the program and related promotions
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- Maintains integrity of database by following precise standards of data entry
- Ensures the protection of customer’s rewards and credit lines
- Must be able to work as a team
- Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Other duties as assigned.
Qualifications
Work Environment
- Must be able to work in a smoking environment
- Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public
- Must be able to work in a smoking environment
- Must be able to work at a fast pace and in stressful situations
- Must be able to work a flexible schedule to include evenings, weekends and holidays
- Must be able to stand for long periods of time and maneuver in a confined area
- Must be able to communicate with guests in a noisy environment
- Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or question
- Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis
Closing
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).