Job Description
Job DescriptionIT Help Desk TechnicianDeerfield Beach, Florida 33442Salary: $30/hr (Temp to Perm)
The IT Help Desk Technician will provide support to 120 end users on a variety of issues. Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution. Assists in the installation, maintenance, and general support of systems.
RESPONSIBILITIES:Provides technical support to end users with their day-to-day technical needs and issues, including assisting them with the set-up and maintenance of their company issued equipment, such as workstations, laptops, cellular phones, modems, printers, etc.Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.Investigates user problems and identifies their source, determines possible solutions, tests and implements solutions.Performs installs, upgrades, moves, and changes for computer workstation hardware and software, and other technical devices.Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.Troubleshoots computer problems, determines source, and advises on appropriate action.Conducts needs assessments, evaluates assistance currently being offered, and develops approaches to enhance company capabilities for user support.Provides assessment reports to management on status and recommendations for improvements.Trains users in learning new company-provided applications and assists in problem-solving for applications issues.Maintains the information resources repository of instructional materials for user applications, and makes recommendations for additions to learning aids and tools.Maintains records, logs, and reports of assistance.Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.Tests new software applications and recommends purchase where required. Trains staff on new applications.Maintains confidentiality with regard to the information being processed, stored, and accessed by the end-users on the network.Installs, configures, and maintains personal computers, laptops, networks, and related hardware and software.Develops and maintains standard operating procedures for the department.
REQUIREMENTS:Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.Strong working knowledge of Windows, Microsoft 365 Office, MS-DOS, communications software, virus protection, and diagnostic software.Ability to diagnose and resolve onsite and remote PC related computing problems.Ability to communicate technical information to nontechnical personnel.Strong follow-up skills and sense of urgency.
CAREERXCHANGE, Inc is an EOE. I invite you to visit our website at www.careerxchange.com and view other job opportunities.