Pharmacy Tech - Bilingual proficiency required

Job Description

Job DescriptionDescription:

The Oncology Prescription Program Pharmacy Tech will be directly responsible for the support and facilitation of managing key initiatives and metrics surrounding the Oncology Prescription Program for the betterment of continued quality of care for the patients of Florida Urology Partners and our cancer centers. Support and project management shall include, facilitating the case management function for patients. Excellent communication skills needed for intra-office communications surrounding prescription status updates. Develop appropriate tracking mechanisms to ensure detailed and highly-organized itemizations of key processing phases, and maintaining all paperwork and correspondences associated with each prescription, as well as other closely-related duties and responsibilities. This role requires bilingual fluency in English and Spanish to effectively communicate with patients, providers, and team members. This position will alternate locations between our offices on 3140 S Falkenburg Rd, Riverview, FL 33578 and 601 S Armenia Ave, Tampa FL 33609. Must have adequate transportation to go between locations as required. This is a Monday through Friday position.

Principle Accountabilities:

• Applies Organizational policies and procedures to the processing of all prescriptions throughout the Oncology division.
• Maintains a comprehensive knowledge and understanding of the patient benefit process, including but not limited to, financial assistance, grants, insurance programs, and other closely related programs.
• Serves as the primary point of contact for patient inquiries concerning prescription status and refills.
• Assists the Manager, as needed, with obtaining the required authorizations and/or processing of financial assistance documentation.
• Ensures all appropriate notes are recorded in the designated electronic medical record and prescription program processing systems.
• Builds and maintains positive relationships with patients and/or their designated Health Care Guardian.
• Assists with various projects as assigned by the direct supervisor, and as approved by Leadership.
• Other duties as assigned.

Requirements:

• Ability to efficiently communicate with patients, Team Members and Leadership on the status of prescriptions throughout the oncology division.
• Maintains a high-attention to detail while updating critical status documents and notes within the appropriate and required systems.
• Effectively communicates status, risk factors, resourcing challenges, barriers to timelines, etc. with supervisor and Leadership on a recurring basis during Departmental Meetings and ad hoc sessions.
• Positively collaborates with Team Members, Medication Reps, Physicians, Patients and Visitors, adhering to the Core Values of Florida Urology Partners, LLP
• Possesses a keen understanding of prescription and pharmacy processing requirements and standards as governed by the State of Florida
• Strict adherence to following required privacy and security protocols
• Adept at conflict resolution and solution development
• Computer proficiency in MS Office and applicable clinical technology (EPIC, e-MDs, Phreesia)
• Ability to compose quality and professional business communications (reports, emails, letters and memos)
• Must have reliable transportation in order to routinely visit medical offices in person, as required

Professional Experience:

• Previous pharmacy, in-office dispensary, or other closely related functional experience, required
• Experience with patient assistance programs and case management, preferred
• Knowledge of benefit verification and authorization process, required

Education:

• Bachelor's degree in business administration, Public Health, Health Administration, or a closely- related field, required

Bilingual proficiency required:

• Must be fluent in conversational, reading, and written communication in both English and Spanish.

Certifications:

• Certified Pharmacy Technician (CPhT), required

Software:

• Electronic Medical Records (eMDs, EPIC) and other ancillary information systems
• Microsoft Applications, including Project
• Patient Payment Portals (Phreesia and MyChart)
• Visio

Physical Demands:

• Must be able to sit for 8 hours per day.
• Must be able to lift 25 lbs.