Specialty Programs Coordinator

Job Description

Job DescriptionDescription:

Midland Medical is now hiring Specialty Programs Coordinator in Oakland Park, FL

Schedule: Full-Time | Day Shift | Mon 8:30a-1p Tues-Fri 8:30a-5p

Pay Rate: $24-$26 per hour based on experience

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition in the last 5 years Best Medical Practice in Broward County, FL Award.

Why You’ll Love It Here

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 5% of your contribution
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What You’ll Do

The Specialty Programs Coordinator is responsible for outreach, scheduling and retention. This position works under the direction of the Director and Manager of Behavioral Health and Specialty Programs and works closely with Case Manager and Patient Experience Experts.

• Promote and uphold Midland Medical’s mission, values, policies, and procedures.
• Maintain patient confidentiality in accordance with HIPAA and professional standards.
• Manage and coordinate patient treatments and appointments, including triaging inbound calls.
• Address patient concerns, escalating issues as needed, and work to retain existing patients.
• Conduct pre-visit chart reviews, including insurance verification and demographic updates, and identify preventive health needs.
• Consistently demonstrate a positive attitude and patient-first mindset.
• Prepare charts for patients scheduled with providers.
• Check in patients and collect applicable copays, coinsurance, deductibles, and outstanding balances.
• Manage provider schedules effectively.
• Identify value-based care patients overdue for visits, labs, or referrals, and arrange necessary follow-ups.
• Be the first point of contact in the HIV/AIDS department and speaking with patients about their ongoing health maladies.
• Follow retention models to ensure patients continue to be adherent to HIV/AIDS scheduling model.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

Education/Professional:

• Highschool diploma or equivalent (GED)
• 1-2 years' experience working with EMR systems.
• 1-2 years of experience in medical receptionist/patient scheduling
• 1-2 years' experience of customer service in healthcare setting
• Must be able to operate a motor vehicle and have valid insurance and driver's license

Must be able to pass a Level I and Level II Background check as required

Midland Medical Broward, LLC. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. #B