Guest Experience & Lead Conversion Specialist (MedSpa Experience)

Job Description

Job Description

At Skintellect Laser & Aesthetics, we are industry leaders in advanced skin and laser treatments. We prioritize delivering cutting-edge solutions and an elevated patient experience that fosters long-term relationships and trust.

As a Guest Experience & Lead Conversion Specialist you will play a crucial role in converting leads, driving sales, and ensuring a five-star experience at every touchpoint. This role is more than front desk duties, you will work closely with our marketing and operations teams to optimize patient conversions, rebooking rates, and service upgrades.

This role is perfect for someone who thrives in a sales-driven environment, understands the aesthetics industry, and is passionate about growing a business while delivering exceptional patient care.

Who We’re Looking For:

We need a business-minded, sales-focused, and highly engaging team player who:
- Understands the importance of sales, rebooking, patient retention and follow ups.
- Loves connecting with people and creating a five-star experience.
- Thrives on closing leads, upselling treatments, and increasing revenue.
- Works well alongside our Marketing Specialist and Front Desk Coordinator teams to optimize patient conversions, manage leads, ensure seamless operations, optimize bookings and actively contribute to revenue growth.
- Is proactive, doesn’t just answer phones but actively seeks opportunities to grow the business.

You are the best candidate for this position if:

• You’re a natural at sales & customer relationships.
• You understand the business side of Aesthetics & MedSpas.
• You thrive in a fast-paced, high-performance environment.
• You are proactive and take ownership of lead follow-ups & conversions.

Key Responsibilities:

• Being the first voice and face of the practice for new leads and inquiries
• Converting leads into consultations and treatment bookings
• Guiding patients toward the right services, packages, or membership options
• Identifying upsell opportunities during check-in and checkout
• Follow up with leads and previous patients to increase, re- bookings, retention and conversion rates.
• Actively participate in membership and package sales, as well as skincare products sales and promoting patient loyalty programs.
• Maintain a high level of knowledge about all Skintellect’s services, laser technology, skincare products, and membership offerings.
• Assist in lead tracking and CRM management, working with the marketing team to nurture patient interest.
• Work collaboratively with the marketing team to align promotions, social media engagement, and patient communication strategies.
• Ensure front desk operations run smoothly, including scheduling, patient check-ins, payment processing, maintaining an organized workspace, and ensuring seamless provider scheduling.
• Uphold HIPAA compliance and all local/federal regulations regarding patient privacy and confidentiality.
• Track performance metrics related to sales, re-bookings, and patient retention.
• Maintaining professionalism, emotional intelligence, and luxury service standards

You are a great fit if You:

• 2+ years of sales, hospitality, or customer service experience (Luxury MedSpa, Aesthetics, or Beauty Industry is a must).
• Sales and lead conversion experience, goal-driven (strongly preferred).
• Are naturally persuasive, confident, and emotionally attuned to others
• A solid understanding of Aesthetic treatments, skincare products, and the MedSpa industry (or a strong willingness to learn quickly).
• Are highly organized, tech-savvy, and familiar with CRM tools (bonus if you’ve used Monday.com or Zenoti)
• Strong interpersonal and communication skills. You love engaging with people and building relationships!
• Proactive & business-minded, always looking for ways to improve the patient experience and drive results. You understand how sales and retention impact growth.
• Highly organized, detail-oriented, and able to multitask in a fast-paced, high-energy environment.
• Self-motivated: You take initiative instead of waiting for direction.
• Ability to work Saturdays.

Why You'll Love This Role at Skintellect:

When you join Skintellect, you step into a culture of growth, luxury, and empowerment. Here’s what we offer to support your success, well-being, and professional future:

• Highly Competitive compensation + monthly performance-based bonuses & commissions
• Free monthly aesthetic services for personal use. We believe in self-care!
• Exclusive staff discounts on injectables and skincare
• Ongoing training + career development to elevate your skills and confidence
• Paid holidays, plus office-wide Paid Time Off during our annual holiday closure (Dec 24–Jan 1)
• 401(k) retirement plan with employer matching to support your long-term goals
• Cutting-edge treatments and products to be proud of
• A beautiful, modern work environment with a luxury vibe and high standards
• A supportive, high-performing team culture built on integrity, care, and pride
• A clear growth path within one of the fastest-growing luxury laser and aesthetics centers in Tampa Bay, and a team that’s raising the bar for the entire industry

Ready to Join Us?

Send your resume + a short note telling us why you’d thrive in this role. Bonus points if you include a sample of how you’d respond to a new patient inquiry asking about one of our most popular treatments.

Company DescriptionWe’re Skintellect, and we’re not your average MedSpa...
We blend clinical results with a luxury experience, and we’re growing fast. From advanced lasers and injectables to skincare that actually works, everything we do is results-driven, elevated, and built on care.

We’re building a powerhouse team... Smart, polished, ambitious. If you're someone who gets things done, connects with people effortlessly, and wants to grow (with perks like free treatments, real career paths, and a team that actually supports you)... this is your sign.

Based in Tampa | Apply today and be part of a passionate, high-performance culture where your voice matters and your potential is nurtured.

Company Description

We’re Skintellect, and we’re not your average MedSpa...\r\nWe blend clinical results with a luxury experience, and we’re growing fast. From advanced lasers and injectables to skincare that actually works, everything we do is results-driven, elevated, and built on care.\r\n\r\nWe’re building a powerhouse team... Smart, polished, ambitious. If you're someone who gets things done, connects with people effortlessly, and wants to grow (with perks like free treatments, real career paths, and a team that actually supports you)... this is your sign.\r\n\r\nBased in Tampa | Apply today and be part of a passionate, high-performance culture where your voice matters and your potential is nurtured.