Job Description
Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Curious? Come Collaborate with Us and Deliver Excellence!
Full-Time, In-Office, 1336 SE 47th Street Cape Coral, Florida 33904, Travel up to 75% of the time, Relocation assistance provided to the Cape Coral, Florida area
Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within one month of start date, and paid company holidays. Also, while delivering Excellence to our employees and clients, we also like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays!
Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences
As a Training Consultant, you will be responsible for designing, implementing and evaluating training programs that enhance organizational performance and address key client challenges. The ideal candidate will have a deep expertise in root cause analytics, contact center operations, industry trends, process improvement and client collaboration. This role demands a strategic thinker with a hands-on approach to problem solving and an ability to foster strong relationships with clients.
How you can take Ownership of this role:
- Possess the ability to assess and enhance contact center operations and organizational workflows
- Confidently able to identify opportunities for process and performance improvement
- Extensive experience in developing training programs tailored to improving contact center efficiency, customer satisfaction, and the employee experience
- Organized with a strong capacity to prioritize objectives with little to no assistance, find issues, and create and execute resolutions
- Ability to communicate clearly and effectively
- Candidate must demonstrate the ability to collaborate professionally and efficiently with both clients and team members
What you will bring to the table:
- A demonstrable and deep understanding in the application of the ADDIE Model (Analysis, Design, Development, Implementation, Evaluation) to develop, implement, and assess and create effective training programs
- 5+ years of Call Center experience
- 5+ years experience in training and curriculum design
- Proven experience in Microsoft Office Suite (Excel, PowerPoint, etc.)
- Experience using Articulate
- Experience in a variety of Learning Management Systems (LMS)
- The capacity to handle multiple projects simultaneously
What you may bring to the table:
- Spanish strongly preferred
- Experience in Six Sigma methodology
- Experience using Articulate Storyline
- Project Management certification (PMO,CAPM)